Define Your Legacy
From the get-go, my mission was always to help dealers. And the best way I knew how was to create competition. Competition breeds innovation. It also raises the bar in terms of customer and technical support. And I believe that’s the legacy I leave behind.
Being Replaceable Is Best for Business Continuity
In an industry environment where improving efficiency has become critical to ongoing operations, focus on business continuity needs to be front and center.
How Performance Ford Drives 150% Efficiency from Internal Service Technicians
Working with Rapid Recon, Performance Ford improves its efficiencies, communications, vendor relations and billable hours.
Micromanaging for the Win
Being directive can be an incredibly useful tool to take someone new to a task to get the best out of them.
OEM Update: Manufacturers’ Statements on Production Adjustments
Vehicle manufacturers provide updates on their production adjustments due to the coronavirus.
3 Ways to Train Your Dealership MVPs on the Phone
A poorly trained, ill-equipped or unmotivated receptionist can cost you a lot of business. Don’t let that happen at your store.
Building Your Dream Team
Keeping an ongoing dialogue with talent is a great first step in being more proactive with recruitment. Here’s how to make sure you tell the right story to high-potential candidates.
Invest Here, Grow Here
Buy here, pay here is a profitable franchise opportunity that has been proven for over 30 years.
Consumer Financing: Knowledge = Sales
Many customers will walk away without making a purchase if they don’t know about your credit options or they are somehow confused by the offer.
You Can’t Escape the Silver Tsunami, but You Can Prepare for It
The Baby Boomer retirement wave will trigger the biggest sell-off of family-owned businesses this country has ever seen.
