Dealerware, Tekion partnership saves time with self-service check-in, automated repair order tracking

Dealerware, Tekion Partnership Saves Time with Self-Service Check-In, Automated RO Tracking

The Tekion and Dealerware partnership utilizes Dealerware API to automate the flow of customer information between Tekion DMS and Dealerware's courtesy loaner management platform.

Every minute a customer spends waiting in a dealership service department puts that dealer’s customer satisfaction scores at risk. Every minute saved increases the likelihood that a customer will return for future service and future vehicle purchases. 

An integration between Dealerware, dealership mobility experts, and Tekion, innovator of the cloud-native platform that serves the entire automotive ecosystem, simplifies the overall service scheduling experience, including loaner vehicle reservations, to save customers and service department employees time at check-in. 

“The Tekion and Dealerware integration makes us more efficient. We’re not logging into different systems, we’re not keeping track of paper contracts, and if a customer needs a loaner vehicle, it only takes an extra minute or minute and a half to get a car and do a quick walkaround — their information is pre-populated on a contract that we can text to them,” said Brendan Harrington, president, Autobahn Motorcars in Fort Worth, TX. 

The Tekion and Dealerware partnership utilizes Dealerware API to automate the flow of customer information between Tekion DMS and Dealerware’s courtesy loaner management platform. That automation has helped Harrington in his mission to continue transforming customer experiences. 

“Integrations like this are so needed as the fixed operations world goes fully digital,” Harrington said. “We now do a 100% paperless contract, our customers are doing the whole check-in and loaner pickup process in under 2 minutes, and we can seamlessly charge our customers for gas usage, tolls or excess time, all with no awkward confrontation between our team and the customer.” 

“Dealerware created our API to simplify the software experience for dealer fixed operations. There are thousands of businesses working to make service departments faster, but more software doesn’t always equal more speed,” said Mark Halsell, director of strategic partnerships at Dealerware. “Partnerships like this one prove that a shared dedication to simplifying and integrating the various dealership software platforms has a positive impact for dealerships, and especially for their customers.” 

“We’re happy to offer this integration alongside Dealerware to our Dealer Partners,” said George Kang, senior vice president of delivery and integrations at Tekion. “Tekion is always looking for opportunities to partner with technology providers who are focused on improving efficiency and customer experience.”  

You May Also Like

Reynolds Retail Summit: Amplify 2024

The Reynolds Retail Summit: Amplify 2024 event is being held at Lansdowne Resort in Virginia, August 19-20.

The Reynolds and Reynolds Company announced the official details for its Reynolds Retail Summit: Amplify 2024. This year, the event is being held at Lansdowne Resort in Leesburg, Virginia, on August 19 and 20. It seeks to foster an environment where attendees explore collaboration and innovation as the retail automotive industry pushes forward into the future.

Fixed Ops Roundtable Adds 17 Dealerships to Certified Program

The program is designed to recognize and showcase dealerships that demonstrate exceptional performance in employee culture, customer experience and more.

Fixed Ops Roundtable Certified Dealer
Revving Up Your Dealership’s Service Traffic: 6 Essential Strategies for Success

These strategies are not just theories but are proven tactics that have led to significant improvements in service traffic and overall dealership profitability.

Revving Up Your Dealership’s Service Traffic: 6 Essential Strategies for Success
New Hunter University offers comprehensive online, in-person training

Global training platform consolidates dozens of courses in a single convenient location.

Hunter University offers comprehensive online and in-person training
Mayhew Extends Pry Bar Line

The new 36” orange and 36” green handled pry bars are now available.

Mayhew Extends Dominator® Pro Pry Bar Product Line with the Addition of New, 36” Orange and Green Handled Pry Bars- Now Available

Other Posts

Volie Integrates with ActivEngage

Integrating live chat sessions into BDC software streamlines online-to-offline engagement for fast, efficient follow-up to potential customers.

Better Car People Acquires Proactive Dealer Solutions

BCP’s fourth major acquisition boosts the creation of a world-class customer engagement platform for auto dealers and OEMs.

automotiveMastermind Introduces Showroom

Showroom creates personalized offer websites for consumers, designed to transform each customer touchpoint into a discovery opportunity.

Randy Wise Automotive Establishes $50,000 Scholarship

The scholarship fund is established at Northwood University in honor of Randy Wise Automotive Group Founder Randy Wise.