New Dealership Blues
While terrible dealership experience stories bother me, I think the ones that irk me the most are where simple corrections could have completely changed the customer’s experience.
Be Determined, Not Desperate
With a solid financial foundation, we will ride out any lean months and not crash back and forth with a “feast or famine” mindset.
Illinois’ 36% MAPR-Model Ceiling
The state’s focus on fair dealings with consumers mirrors the scrutiny of regulatory agencies in other states and at the federal level.
Why Top-Down Recon Software Decisions Are Like Icebergs
Top-down platforms often don’t consider the impact of their decisions on those who rely on software tools to do jobs most efficiently.
4 Steps to a Successful Video Marketing Strategy
Is your dealership properly leveraging your video content with an effective strategy? If not, you’ll probably be disappointed in the results.
Troubleshooting Tire Vibration with Proper Wheel Balancing
Around 60% of vibration-related comebacks are due to improper wheel mounting or balancing.
Sacred Service Cows Toppling at Steven Toyota
Learn how Steven Toyota-Kia-Nissan developed a service department designed to enhance customer engagement and satisfaction.
The Inversion of the Internet is Upon Us
Advertising should empower the consumer with one click to engage a universe of options, have those options distilled and then delivered to their devices in seconds.
How Can Dealers Access Cash?
The number of options available has expanded in recent years, as some insurers have created programs to support advancing unearned premium reserves.
Used Vehicles, Digital Inspections, Lifelong Customers
The clarity and education of the digital inspection can also be used in boosting the sales of used vehicles and provide a compelling reason for customers to return for service after the sale.
Wheel Weights FAQ
Wheel weights are often the unsung heroes in creating a perfect balance.
Measuring Accurate Body Shop Financial Performance
Most dealers flow the body shop statement through the typical dealer-wide financial doc. Maybe they should reconsider.
