Want Your Employees to Stick Around Longer? Do These 3 Things
It’s no surprise that employees who aren’t excited about their jobs would want to leave. To swing the pendulum in the right direction, start with servant leadership, considering what your employees need and showing them you value them.
Why You Need Mobile Business Intelligence
As data becomes more available through mobile BI across the dealership or dealer group, managers and even salespeople and service advisors will be inclined to check it, engage in discussions around it, offer feedback and share whatever insights they may have found.
The Theory of 5: What We Receive from Mentoring
Once we have gained our own wisdom from our experiences, it’s time to give back what we’ve been given to someone coming up behind us. We do this not only because it’s the right thing to do but because that’s how we continue to grow, improve and hold ourselves accountable. By being a mentor to others, we both encourage others and allow ourselves to keep growing.
Priming the F&I Pump
One of the best moments to set the stage for your next performance with an upcoming guest is while the deal is working. When a salesperson is helping a guest and the TO hasn’t occurred – get involved in the deal! It’s the perfect time to create a non-selling touchpoint.
3 Simple Rules for Capturing the Attention of Tech Recruits
Here’s a system that you can try in order to get qualified technicians in your door and then in your bays.
How About a Little Support for Fixed Operations?
Any manager who wants to do better and learn to become a top performer would not hesitate to do whatever it takes to improve on pathetic performance metrics, not to mention add an additional $500,000 in retail gross profit.
Accurate Background Records Are Worth the Wait
Many dealership owners and management staff understand background screening is a necessity, but sometimes a misunderstood service. Most dealerships want to hire qualified applicants quickly before the applicant has an opportunity to move onto a competitor. Although there can be frustrating delays, it’s important to understand that obtaining accurate records is vital to both your dealership and the applicant.
Achieving Your Business Goals While Developing Your Best Self and Navigating Obstacles Along Your Journey
Are your habits accelerating or hindering you from reaching your business goals? What are the small actions you can take each day to contribute to your success? Establishing excellent habits can be a strong indicator of how successful or challenging your trajectory will be.
Educate, Don’t Sell with Videos
If you could say anything that you wanted to say to a shopper who you knew was watching your video from your competitor’s lot, what would you say?
Inventory is a Waste
When fixed and variable operations can’t agree about where internal work fits into the dealership’s priorities, or when there’s delay in recommending and authorizing used car repairs, things grind to a halt. When there is no focus on reconditioning efficiency, there can be only one outcome: Cars can’t be sold.
Circumstance or Consequence?
In a society dependent on personal transportation, the buy here/pay here dealers and subprime finance sources provide essential services for a significant number of Americans. Are the personal straits of this segment of the population self-perpetuating? Are they escapable? It depends on whether their current state of affairs is due to circumstance or consequence.
2 Strategies to Bump Up Service Business
The average dealership spends $10,000 a month on pay-per-click or search engine marketing. Less than one-fifth of that is allocated to promote the service department. This is a huge missed opportunity.
