Is Your Fixed Ops Team as Profitable as It Can Be?
Too often, after a customer gets the keys to their new car, maintenance and repairs are the last thing on their mind. It’s your job to build a relationship, educating them when and where they should have their maintenance and repairs performed.
Antimicrobial Product Arsenal
Is your F&I administrator helping you sanitize your showroom and protect your customers? If not, you should find one who can.
How Employee Retention Impacts Owner Retention
You don’t tolerate underachievers in sales, but do you maintain a safe haven for them in your fixed operations?
9 Qualities of Servant Leaders
Practicing servant leadership can turn your dealership into a “best place to work.”
The Value of Quality Vehicle Photos
Most dealers realize the importance of quality pictures, but less than perfect results can actually do more harm than good.
Are Your Phone Lines Hack-Proof?
You know to protect your dealership computer system from hackers, but what about your phone system?
Is ‘Holding Back’ Really Saving You Money?
With an efficient reconditioning workflow, each individual who touches reconditioning — from the GM to the service director and used car manager — knows, at any time and in real-time, where every car is in the process. They have all the details at their fingertips and can instantly make decisions when necessary.
Did You Give Your Career Something Nice for Christmas?
Have you considered completing a state and federal regulation and best practices F&I professional course?
5 Pre-Production Steps for Better Videos
Creating a quality video requires more than just picking up a camera and shooting footage. Here’s a pre-production checklist that will ensure that you get the most out of your time and investment.
‘Tis the Season! 4 Tips to Ring in the Holiday Revenue
Leverage the power of cross-channel marketing to increase customer engagement and ROI. Multiple touchpoints, such as combining a mailer or email with follow-up BDC calls, can increase ROI as much as 24%.
Safety Recall: Think You’re Covered?
When CARR Auto Group identified the potential pinch points where vehicles with recalls could slip through the cracks without notice, they embarked on a mission to develop a cost-effective solution that could be easily managed.
A Simple Way to Increase Down Payments & Sales This Tax Season
Every year the IRS stimulates the economy by refunding billions of dollars back into the hands of the American taxpayers in the form of a tax refund. With customers having access to their tax refund, dealers typically see larger down payments with a higher approval percentage.
