Customer Service in a Crisis
In times of crisis, your customer-facing staff can also be the most important line of defense when it comes to your company’s reputation.
The Domino Effect
Consider setting quarterly resolutions, which give you a clean slate every January, April, July and October.
Front Row Seats & DVD Headrests
While attending a favorite industry event that focused on customer service, AutoSuccess Publisher Susan Givens experiences a dealership that’s “walking the walk.”
Building a Customer-Centric Service Department
Many service managers approach management and process change with their own goals in mind. Whether you want more ROs or more labor hours per RO, it’s easy to focus on the results that you want, instead of on the results that the customer wants.
Becoming a Porsche Technician – Apprenticeship Program Celebrates 20 Years
The majority of PTAP aspirants have already completed the Automotive Technology curriculum from the Universal Technical Institute, and only the best candidates are considered.
Volunteering as a Hiring Guide & Benefit
I’m always inspired after reading through our contributors’ articles each month. Their willingness to share their leadership, sales and marketing advice is a testament to the generosity of our industry.
Outsell Promotes Tricia Turk to Vice President, Customer Success
In addition to managing the Customer Success and Account Management teams, Turk also leads Outsell’s Customer Advisory Board.
Spireon Wins Business Intelligence Group’s 2019 Excellence in Customer Service Award
Organizations from across the globe submitted their customer service and success strategies and platforms for consideration in the BIG Excellence in Customer Service Awards.
Edmunds Presents Seventh Annual Five Star Dealer Awards Recognizing Outstanding Customer Service
To be eligible, dealers must participate in the Edmunds Dealer Partner program and have received at least 30 sales reviews on Edmunds in calendar year 2018.
Dent Wizard Introduces Evolution
Evolution will become the over-arching umbrella for the company’s F&I vehicle protection division, which includes multiple ancillary products and services.
Service Setter Call Tracking Software Now Integrated with Xtime Service Scheduler
The new integration gives service department phone handlers an unprecedented advantage in customer service and booking performance.
Innovative AI Solution for Service Centers Serious About Customer Service
Service Setter’s Cari Connect takes the wheel for service phone handlers who are tired of being Owned By The Phone and struggling with low CSI scores.