As inventory continues to challenge dealers and interest rates begin to rise, dealers are beginning to look for opportunities to continue turning customers.
Nothing puts a bow on the purchasing process quite like delivering a customer’s new vehicle right to their doorstep and picking up their trade-in vehicle for transport to the dealership or recon facility.
Miles Edmark of Edmark Toyota discusses how the company has improved its customer service to keep pace with market changes.
Being prepared in all aspects of your life, as opposed to procrastinating, will pay off each and every day.
Steve Middlebrooks of Heyward Allen Motor Co. discusses how his business stands apart with its customer service.
Positivity is contagious and it can benefit your customers, employees and business.
The new digital Service Station enables customers to receive premium service even when the dealership is closed.
Clients want important information and clear directions, and it starts with their first point of contact.
Michael LaMotta, founder of Dealer Owned Warranty Company (DOWC), joins us to discuss customer service in a crisis.
In times of crisis, your customer-facing staff can also be the most important line of defense when it comes to your company’s reputation.
Consider setting quarterly resolutions, which give you a clean slate every January, April, July and October.