Spireon Wins Business Intelligence Group's 2019 Excellence in Customer Service Award - AutoSuccessOnline

Spireon Wins Business Intelligence Group’s 2019 Excellence in Customer Service Award

Organizations from across the globe submitted their customer service and success strategies and platforms for consideration in the BIG Excellence in Customer Service Awards.

The Vehicle Intelligence Company Adds Second Customer Service Award, Bringing Total Awards for 2019 to Five

Irvine, CA – Spireon, the vehicle intelligence company, recently announced that it has been named a winner in the 2019 Excellence in Customer Service Award for Technology of the Year by the Business Intelligence Group. Spireon was selected due to its deep investment in product innovation and dedication to develop deeper relationships with its 20,000+ customers while ensuring customer success.

“2018 was another stellar year for Spireon, amplified by our white-glove customer service and the superior value delivered by our connected vehicle solutions,” said Rashid Ismail, CIO at Spireon. “Our customers are at the center of everything we do and the recognition by the Business Intelligence group further proves our customer-first philosophy far exceeds industry standards and that our team continues to raise the bar in customer service.”

This recognition marks the second customer service award win for Spireon this year. Spireon’s 2018 average Net Promoter Score (NPS) of 72 far exceeds the industry average of 21.4 for B2B technology companies. Spireon credits a comprehensive customer onboarding program, regular customer interaction by multiple teams at the company, and 24×7 phone support by expert resources. On average, customer service calls are answered within 59 seconds. 

“Year after year the role of customer service plays a more important role in all of our lives,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “We are thrilled to be honoring Spireon as they are leading by example and making real progress on improving the daily lives of so many.”

Organizations from across the globe submitted their customer service and success strategies and platforms for consideration in the BIG Excellence in Customer Service Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.


You May Also Like

ADD Group to Exhibit at Automechanika Shanghai 2023

The group will be exhibiting shocks, struts and complete strut assemblies, air shocks, strut mounts, motor mounts and engine sealing parts.

ADD Group, one of the largest manufacturers of shocks, struts and complete strut assemblies in the world, will be exhibiting innovations and various product lines at Automechanika Shanghai (HALL 3 booth 3N35) Nov. 29 through Dec. 2, 2023.

The company will be exhibiting a vast portfolio with coverage available for the latest and mainstream models around the world, including passenger cars, SUVs, pickups, light trucks, commercial and heavy-duty vehicles. Some of the launches apply to 2022-2023 models, and the main highlights are the new complete strut assemblies and air shocks for electric vehicle (EV) applications.

KPA, Reynolds and Reynolds Partner to Expand F&I Compliance Services

With this partnership, dealers will have access to a comprehensive suite of F&I services, software, and resources that will lower risk, save money, and better streamline dealership sales processes.

Privacy4Cars’ Vehicle Privacy Report 2.0: More Features, Expansion into Europe

The new report doubles geographical coverage and deepens vehicles’ data practices analysis of manufacturers by adding privacy implications of infotainment apps and more.

Konect.ai Rebrands as ICOM AI

This brand transformation arises from the company’s vision to expand its enterprise offerings and align more closely with the diverse and growing needs of automotive businesses.

CarSaver’s Lindsay Russi Honored as ‘Rising Star’

In a competitive field of 10 finalists, Russi emerged as a standout, showcasing her exceptional leadership and remarkable contributions to the credit union industry.

Other Posts

Deliver the Promise. Fulfill the Commitment.

Poor customer support will damage buyer satisfaction and retention. The same is true of poor vendor support. Partnering with a committed provider is a must in today’s world.

NextGear Capital Introduces 2023-2025 Dealer Advisory Board

DRIVE has proven to be a valuable resource to better understand the needs of independent dealers.

Increasing New-Vehicle Inventory, Moderating Prices Boost Sales Satisfaction, J.D. Power Finds

More than one-third (34%) of EV buyers say dealers are not doing enough to make them feel comfortable with EV maintenance requirements and 11% are not comfortable with the EV charging process and options.

CerebrumX, Guidepoint Systems Join Forces

Guidepoint Systems will use the CerebrumX embedded telematics data platform to help fleet companies and auto dealers optimize front-line operations.