Spireon Wins Business Intelligence Group's 2019 Excellence in Customer Service Award - AutoSuccessOnline

Spireon Wins Business Intelligence Group’s 2019 Excellence in Customer Service Award

Organizations from across the globe submitted their customer service and success strategies and platforms for consideration in the BIG Excellence in Customer Service Awards.

The Vehicle Intelligence Company Adds Second Customer Service Award, Bringing Total Awards for 2019 to Five

Irvine, CA – Spireon, the vehicle intelligence company, recently announced that it has been named a winner in the 2019 Excellence in Customer Service Award for Technology of the Year by the Business Intelligence Group. Spireon was selected due to its deep investment in product innovation and dedication to develop deeper relationships with its 20,000+ customers while ensuring customer success.

“2018 was another stellar year for Spireon, amplified by our white-glove customer service and the superior value delivered by our connected vehicle solutions,” said Rashid Ismail, CIO at Spireon. “Our customers are at the center of everything we do and the recognition by the Business Intelligence group further proves our customer-first philosophy far exceeds industry standards and that our team continues to raise the bar in customer service.”

This recognition marks the second customer service award win for Spireon this year. Spireon’s 2018 average Net Promoter Score (NPS) of 72 far exceeds the industry average of 21.4 for B2B technology companies. Spireon credits a comprehensive customer onboarding program, regular customer interaction by multiple teams at the company, and 24×7 phone support by expert resources. On average, customer service calls are answered within 59 seconds. 

“Year after year the role of customer service plays a more important role in all of our lives,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “We are thrilled to be honoring Spireon as they are leading by example and making real progress on improving the daily lives of so many.”

Organizations from across the globe submitted their customer service and success strategies and platforms for consideration in the BIG Excellence in Customer Service Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.


You May Also Like

PRT launches 59 New Complete Strut Assemblies to North America

The new items represent nearly 12 million vehicles in new coverage and come to extend the PRT portfolio in North American aftermarket.

PRT is continuously extending the portfolio of complete strut assemblies in the North American aftermarket. A brand of the ADD Group, a manufacturer of complete strut assemblies, announced the arrival of new applications of the component for light vehicles, SUV’s and pickups. The launches include important models in the national scenario such as Nissan Frontier, Toyota Highlander and Mercedes E-Class, in addition to brand new applications such as the Dodge Durango 2022, the Ram ProMaster City 2022 and the Mazda CX-9 2022, among others.

automotiveMastermind Announces Integration with CarNow

CarNow’s integration with automotiveMastermind leverages first-party data to improve the automotive retail shopping experience.

CallRevu Acquires TotalCX

The acquisition is a strategic move to redefine industry standards and automotive customer excellence for CallRevu and TotalCX.

Rita and Rick Case Changemaker Award  2024 Winner

Jonathan DeLuca and the Frederick A. DeLuca Foundation were honored as changemakers at the 2024 South Florida Heart Ball.

Healey Brothers Opens State-of-the-Art Healey Hyundai Dealership

The new dealership in Fishkill, New York, is a model for the next generation of automotive dealerships with comprehensive services.

Other Posts

inride Consumer to Dealer Auto Auction Platform Now Live

inride’s groundbreaking consumer-to-dealer app, powered by technology and AI, is reshaping the automotive landscape.

700Credit Survey Shows How Dealers Are Susceptible to Fraud

Less than 1% of survey respondents say they collect a digital copy, validate and compare a driver’s license against DMV records.

Lotlinx Unveils Vincensus

Vincensus offers real-time visibility for OEM-specific and dealership inventory, plus key data on pricing and markdowns.

Mazda Opens 300th Open-Concept Dealership

Retail Evolution dealers now account for more than 85% of Mazda sales consistently outperform non-upgraded facilities in monthly throughput.