Service Setter Call Tracking Software Now Integrated with Xtime Service Scheduler - AutoSuccessOnline

Service Setter Call Tracking Software Now Integrated with Xtime Service Scheduler

The new integration gives service department phone handlers an unprecedented advantage in customer service and booking performance.

Service Setter recently announced that its call tracking software is now integrated into the widely used service scheduler, Xtime. The integration presents a click through from the Call Details report in Service Setter to enhance the customer service experience and expedite the appointment booking process over the phone.

Thanks to the new click through, managers now have instant access to customer information in Xtime from any Service Setter call. For example, BDC Manager Tom uses Service Setter to review critical missed opportunity phone calls. Tom discovers a phone call in which the customer waited on hold for almost a minute and hung up. Oof. That call needs attention fast. Tom then clicks directly from Service Setter into Xtime and discovers this particular customer is a long time, loyal visitor to his dealership for service repairs; he immediately realizes the gravity of this poorly handled phone call, thus reaching out and salvaging the appointment right there in Xtime. CSI score, enhanced.

For service drives pairing this integration with Service Setter’s artificial intelligence solution, Cari Connect, phone handlers can click into the customer’s Xtime record during an active call from Cari’s on screen Live Calls pop up.

Let’s say customer Tina has an upcoming appointment. BDC Agent Adam can click from Cari Connect’s Live Calls and update any appointment details during the call. No longer does he have to worry about incorrectly inputting her appointment information into Xtime from a scribbled sticky note because he’ll update everything while on the phone with Tina. The result? A streamlined, accelerated booking approach and a cleaner Xtime.

“This solves a huge pain point for service centers who are serious about improving CSI scores,” said Mike Haeg, vice president of automotive. “With our seamless and customer intuitive integration, agents and advisors can help callers much faster, and spend less time scouring for the nitty gritty details of a call and more time putting their buyers’ needs first.”

The click through from Service Setter calls into Xtime is now available to all Service Setter users.

Links:
Service Setter
Xtime

You May Also Like

Autel, MOTOR Partner to Bring OEM Data to Ultra Series Tablets

Autel Ultra series tablet users can access automotive service and repair content within days of it being published by the OEM.

Autel scan tools, diagnostic tools

Autel has announced that they have partnered with MOTOR Information Systems to provide an improved experience for users and more streamlined access to OEM repair information using MOTOR’s TruSpeed Repair. MOTOR TruSpeed Repair will be available for integration into Autel’s diagnostics software on all North American Ultra series tablets including ADAS-capable tools.

Top 3 Ways to Avoid Warranty Audit Headaches in 2024

Avoiding warranty claim debits can be a daunting task, fraught with complicated processes and procedures.

warranty audit headaches
ASE Workshops at NADA to Focus on EV Safety, Technician Recruitment and Retention

Learn strategies to better attract and retain entry-level technicians as well as how to develop and maintain a safe work environment and skill set for your extended EV team members.

Automotive Service Excellence logo - ASE logo
Hunter’s Ultimate ADAS Gains Approval from Nissan, Infiniti

Ultimate ADAS will be on display with frequent demos in booth 3721W at NADA in Las Vegas, Feb. 1-4.

Invisible Protection: The Importance of Paint Protection Film for Autos

Designed to act as an invisible barrier against road debris, stone chips, bug splatter, bird droppings and harsh weather conditions, PPF plays a crucial role in safeguarding a vehicle’s paint finish.

Invisible Protection: The Importance of Paint Protection Film for Autos

Other Posts

Car Wars Announces Innovative Updates and Solutions at NADA 2024

The innovations include Mystery Shop Scorecard, Call Coaching, Redesigned Call Alerts, CRISP reporting, a DriveCentric Texting Integration, an app and more.

BendPak to Debut Eight-Armed Car Lift Concept at NADA 2024

The Octa-Flex is a radical new two-post lift design that features two sets of arms: triple-telescoping swing arms plus all-new integrated lift-assist arms.

BendPak to Debut Eight-Armed Car Lift Concept at NADA Expo
The Don’ts and Dos of Outsourcing OEM Warranty Administration

A good service will provide onsite training, helping the advisors and techs write better ROs while freeing up management.

The Don’ts and Dos of Outsourcing OEM Warranty Administration
The Coats Company Joins with Victor Capital Partners

Coats will continue to be led locally by its existing executive team.

The Coats Company logo