Why Do We Resist Change? Part 2
This month, Publisher Susan Givens continues with a summary of tips about overcoming resistance to change within organizations.
Spireon Wins Business Intelligence Group’s 2019 Excellence in Customer Service Award
Organizations from across the globe submitted their customer service and success strategies and platforms for consideration in the BIG Excellence in Customer Service Awards.
‘Inside AutoAlert’ Pando Channel Key to Building Culture, Adding 250+ Employees in 6 Months
Pando has also increased leadership communication and peer-to-peer communication at AutoAlert.
Hireology and Maritz Partner to Empower Dealerships to Hire Top Talent, Boost Employee Retention and Performance
Together, Maritz and Hireology are committed to helping dealers identify the best candidates for key dealership positions, hire top talent with greater speed and confidence, and manage onboarding by delivering training, communications, incentives, recognition and other performance improvement tools.
Simple Requirements When Conducting Employee Screening
No one disputes that background checks for employment applicants are necessary. Background checks are just a part of an overall, comprehensive onboarding process an employer should use to ultimately find the most qualified person to work with the company.
Strategies for Helping Your Salespeople Work as a Team
If you ever want to motivate someone, give them someone to compete with and a reward to work toward. Think about it: which would motivate you more: “Go sell 10 cars” or “Sell more cars than everyone else and get a spiff”?
AutoAlert Adds Functionality to App with New Pando X
Pando X retains all of the real-time performance capabilities dealers have come to rely on to manage staff, improve efficiency and deliver a better customer experience.
4 Ways Your Dealership Can Stay Competitive in 2019
In 2018, dealers were up against some major challenges and changes: employee turnover, technological advancements, vehicle subscription services and predictions of impending sales declines. As we move into 2019, it’s time to face the industry’s challenges head on. To stay competitive, incorporate the following initiatives into your business strategy.
The Top Ten Companies to Watch in 2019
10 Innovative Digital and Technology Companies That Help Dealers Maximize Profits On and Off the Lot — These companies are leading the industry and are helping achieve measurable results for some of the most demanding and successful dealerships, associations and OEMs in the industry.
Phone Skills Certification: Start Today and Create a Culture of Continuous Improvement Amongst Your Team
You can’t fix your phones without fixing performance gaps among those handling your calls.
