Easing Recon Woes for Fixed Ops Directors
“We sometimes lose sight that used cars should be the most profitable department in the entire dealership. The reconditioning department can play a lesser or greater role in that outcome.”
Accountability is Personal When Days in Recon is the Subject
Accountability in recon is personal. It is personal to everyone who touches vehicles through the process, from staff onboarding vehicles into recon to the person who moves cars from the photo booth to the sales line.
Why You Should Care About Your HR Stack
Creating a unified system of HR software can help you improve your hiring practices, build stronger teams and make your dealership more productive.
The Value of Video Learning
Video learning has exploded over the past few years. OEMs use it extensively with everyone from sales professionals to technicians for new model learning, continuing education certifications and more.
What Dealerships Can Do to Overcome the Technician Supply Gap
It needs to be apparent for any new technician that there’s a clear career path and their employer is willing to invest time and money in their development.
How Better Hiring and Training Processes are Driving Change in the Industry’s Largest Dealer Group
Today, the turnover number for the average dealership is more than 70 percent. Automotive consulting firm ESI Trends is familiar with the challenges faced by the industry: It also partners with the NADA to produce the annual National Automobile Dealership Association Dealership Workforce Study.
FILL OPEN DEALERSHIP POSITIONS BY PROMOTING INTERNAL EMPLOYEES
Each year, the turnover rate for dealerships continues to increase. In 2013, the average dealership saw a 66 percent turnover rate among sales consultants, well above the national average for the private sector of 42 percent. As of 2015, that number has risen to 71 percent. Regardless of the cause, high turnover rates are both
A Lesson In Accountability In Best Buy
If you’ve followed my columns about reconditioning best practices, you know my drumbeat is time-to-market (TTM) frontline readiness, workflow and accountability, all which describe nonnegotiable processes for turning recon operations into a profit center for the dealership. Dealers using reconditioning workflow software to reduce their TTM or cycle time to three to five days
Awarding Medals Before They’ve Gone Into Battle
I recently saw a post on a social network; it was a re-post of an alleged list that a new employee found on their door the first day of work. It was a thoughtful list, containing such items as “Don’t worry about calling in sick,” “It’s OK to have an off day” and “It’s OK