How to Use Call Analytics to Improve Phone Handling
Which parts of your phone handling process are breaking down? Learn how analytics can help improve your first interactions.
In a Fickle Market, How Do We Continue Winning Customers for Life?
It is imperative to ask the right questions to find out what motivates your customers. Getting to know the customer means getting to know their needs and that benefits everyone.
Control Your Message
Almost anything you are currently doing to communicate with your customer or make the customer experience better can be made simpler and easier with a dealer-branded mobile app.
How AI is Improving Customer Engagement Rates in Automotive
Why is AI the perfect strategic partner for dealerships? What methods does AI use and why does it integrate so well into dealerships?
Don’t Let Customer Confidence Kill Deals
In the face of waning consumer confidence, dealers can implement these strategies to stay competitive in a slowing market.
Fact vs. Myth: Phone Etiquette Directly Impacts Your Dealership’s Bottom Line
Most dealers struggle with proper phone etiquette. Inevitably, a customer’s first interaction with you is on the phone and your initial conversation can make or break whether they do business with you.
Call Coaching 101: Making a Positive First Impression
If your sales team hasn’t had any call coaching sessions lately, it’s time to dust off the old playbook — or perhaps create a new one.
Space Auto Launches Game-Changing New CRM Software With AI Responses for Auto Dealerships
Space Auto announces the launch of the first-ever centralized CRM technology for retail automotive.
Buzz, Bull & Automobiles
When sales and leads are down, something needs to change. Wikimotive pulls back the curtain so you can ask intelligent questions and avoid the pitfalls.
NADA 2023: STELLA Automotive AI, Service Scheduling
We meet STELLA’s Service Receptionist and learn how it can answer dealership service phone calls and book appointments.
