Phone Skills We Learned While Building Automotive Digital Assistants
We all understand that DAs like Alexa know more details than your employees, but is she more trustworthy? Create dealership processes and develop people like we develop DAs.
The Theory of 5: Finding Guidance to Bring Out Your Best
Chris Saraceno has spoken to many groups about his theory and recently wrote a book on the topic (titled, of course, The Theory of 5). He’s witnessed the transformation both in his own life and in the lives of those around him who have taken this idea to heart.
How to be An Authentic Leader
Many leaders feel that being professional in their position means being organized, focused and strong. They never let their personal life or emotions enter into relationships with their employees.
7 Reasons Onboarding Is Essential
To keep your onboarding program simple and aligned with your other workforce processes, follow the five C’s — compliance, clarification, culture, connection and check back.
It’s All About the Customer
I’m reading a book called The Everything Store by Brad Stone — and I highly recommend it. It’s about how Amazon started. The idea behind “the everything store” was to develop an e-commerce business that would sell everything, and they did.
Your Departments Must Work Together Toward a Common Goal
Let’s look at some ways your dealership can fix dysfunction between departments and keep your three-legged stool standing.
How to Become a Great Car Salesperson Without Being Pushy
Here’s a secret — it’s easier than you think. All it takes is a shift in perspective, and the way opens right up. Here are four attitudes that add up to a great salesperson without scaring off your prospects.
Finding Success with Your Millennial Employees
How many times in the last week have you said something negative about millennials, young people or “kids these days”? Honestly, you were probably right about some of the things that triggered those negative comments.
How to Turn Rings Into ‘Cha-Chings!’
When a potential guest calls your store, they want your store to be the place where they will spend their money. The sale is yours to lose.
Employees, The Lifeblood of Our Business
We believe that our organization’s ability to create and deliver the best quality, speed and cost performance is critical to maintaining our competitive advantage and achieving continued growth.
