Succession Planning and Your Legacy
When you’re ready to retire or sell the business, do you have a plan? Your business and your legacy could be thrown into chaos if you found yourself exiting your business without a concrete plan.
The Domino Effect
Consider setting quarterly resolutions, which give you a clean slate every January, April, July and October.
Tire Service 101: Avoiding Wheel Damage
Customers need to trust that their wheels are going to come back in good condition. Technicians must be trained on equipment and procedures to ensure they know how to treat customers’ rims with the utmost care.
Vendor Transparency Speeds Up T2L
When vendor and recon time-to-line workflows are integrated so all parties are on the same page, you can fold your vendors and sublets into your T2L culture. And, more significant, you can drive efficiencies in those parts of your process.
A Second Chance at F&I
Are you tired of struggling to recapture lost opportunities from customers leaving the dealership without purchasing F&I products?
Creating an Image
Providing a high attention to detail in creating images will be perceived as the experience customers can expect within your operations.
When Was the Last Time You Attended the NADA Show?
This year’s show will be held on Feb. 15-17, and will feature a sold-out show floor with 576 exhibits.
Leveraging Conversation Analytics to Boost Marketing Effectiveness
With conversation analytics, you get a view of the customer journey and all of its touchpoints. Dealers can use this information to improve the customer experience.
You Can’t Escape the Silver Tsunami, but You Can Prepare for It
The Baby Boomer retirement wave will trigger the biggest sell-off of family-owned businesses this country has ever seen.
Cruise Incentive Programs Give Dealers a Competitive Edge
Using a cruise incentive program gives dealers a competitive edge over other dealers in their market. A cruise vacation is an incentive that others can’t easily match, while helping increase sales, move older inventory and increase gross revenue.
Elevator Operators Can Show Us the Path to Digital Retailing
For digital retailing to succeed in automotive, we need to add the human element to ease the transition from the current habits of car buying shoppers. Human interaction during the online process will yield much better results than leaving it to the customers to figure it out for themselves.
Déjà Vu F&I
History often repeats itself, especially when a revenue-starved dealer fixates on the dollars generated at an applicant’s last place of employment and neglects to check his or her bona fides. Unfortunately, this negative cycle impacts all of us.
