Tire Service 101: Avoiding Wheel Damage - AutoSuccessOnline

Tire Service 101: Avoiding Wheel Damage

Customers need to trust that their wheels are going to come back in good condition. Technicians must be trained on equipment and procedures to ensure they know how to treat customers’ rims with the utmost care.

Every step in the process of changing a tire counts — especially when expensive rims are involved. Here are some recommended tips to avoid damaging the wheel when mounting or demounting tires.

Handling the Tire Wheel Assembly

Having the right tire equipment when handling custom rims could make or break your shop. The most common rim damage when changing a tire occurs while loosening the bead. Having a tire changer with a hand operated, point-of-use control bead loosener drastically reduces the risk of rim damage.

Clamping the Wheel

Our training team recommends external clamping custom wheels versus internal or center-post clamping. Internal clamping risks wheel damage because two metal points push against the inside of the rim. A center post tire changer clamps the rim around the highly visible center of the rim. Any damage would be very noticeable. The preferred way is to secure the rim with clamps designed with built-in nylon protection.

Removing and Installing the Tire

Several precautionary actions should be taken during mounting and demounting a tire to prevent wheel damage. Handle TPMS sensors properly with care. Use enough tire lubricant and assist arms that aid in keeping the tire in the drop center. This is especially helpful when mounting run-flat tires or those with stiff sidewalls.

TPMS

Failing to put the valve stem in the proper location when mounting or demounting a tire may risk damage to the TPMS sensor. It’s important to refer to the tire changer operations manual for proper procedures on valve stem location when installing or removing the tire. Following these procedures will help protect the sensors.

Clamps

Because of the risk of damage from clamps, we recommend the use of clamps with plastic protectors built in to eliminate metal-on-metal contact with the wheel. This also helps maximize the grip with twice the slip resistance of conventional clamp covers, while minimizing the risk of damage to the rim.

Loosening the Bead

Using a hand-actuated bead loosener will provide the technician with complete control of the bead loosening process. The technician will move to the outside (right side) of the tire and wheel assembly ensuring a clear line of sight.

Deflation

It is important that technicians do not shortcut the mounting and demounting process. All the air should be out of the tire before loosening the bead. If only half the air is out of the tire when loosening the bead, the remaining air pressure can increase the wear on the tire changer and increase the likelihood of future repair concerns.

Training

The key element for the customer is to trust that their wheels are going to come back in good condition. If technicians use the equipment the way it was designed, there should not be any problems with wheel damage. Technicians should be trained on equipment and procedures to ensure they know how to “respect the wheel” and treat customers’ rims with the utmost care.

You May Also Like

Dealership GMs Need Fewer Worries; Start Here: Recon and Appraisal Integrity

How do you manage margin compression? With a focus on predictable outcomes.

Dealership GMs Need Fewer Worries; Start Here: Recon and Appraisal Integrity

Margin compression is in the news again. Heard at NADA: GMs are concerned about margin compression and their ability to earn a living.

We have been speaking about the persistence of margin compression throughout the pandemic years — and urged dealers in February 2022 to heed the signs and sharpen pre-COVID selling, inventory management and customer relationship skills.

Just WIN All the Time, It’s Fun!

To operate at your highest level of contribution requires that you deliberately tune in to what is important in the here and now.

Just WIN All the Time, It’s Fun!
Everyone Has Something to Teach Us

Don’t let pride keep you from learning and expanding your skill sets. Create a “learning zone” where knowledge is freely shared.

Everyone Has Something to Teach Us
Reducing Worries for Dealership GMs

No GM wants to be pulled away when something comes off the rails or slammed by unexpected events they thought were being managed by our products.

Reducing Worries for Dealership GMs
Navigating Shrinking Margins: Acquisition Lessons from the Stock Market for Dealers

Initiatives are being developed to ensure that dealers can access the necessary vehicle data without facing prohibitive costs, aiming to make vehicle data more affordable and efficient.

Navigating Shrinking Margins: Acquisition Lessons from the Stock Market for Dealers

Other Posts

Embracing AI: How Automotive Dealerships Can Supercharge their Operations and Reconnect with Humanity

Having a human-centric approach, augmented by AI, is the cornerstone of a dealership that not only excels in sales but also in creating lasting connections with its community.

Embracing AI: How Automotive Dealerships Can Supercharge their Operations and Reconnect with Humanity
Why Dealers Should Care About the Coming Auto Insurance Recovery

The anticipated upswing of the auto insurance market in 2024 — and lower insurance rates that come along with it — should have dealers celebrating.

Why Dealers Should Care About the Coming Auto Insurance Recovery - Polly
Unleashing the Power of Customer Data with CRM, AI and Analytics

From the moment a potential buyer expresses interest, to post-purchase engagement, every interaction can be optimized for a seamless and personalized experience.

Unleashing the Power of Customer Data with CRM, AI and Analytics
Document Management Solutions Keep Your Dealership FTC Compliant

Staying in compliance can be an overwhelming and costly endeavor, but failing to comply can result in fines reaching upwards of $50,000.

Document Management Solutions Keep Your Dealership FTC Compliant