Thinking Bigger: Principles That Helped Facebook Succeed
I just returned from speaking at Facebook’s annual Auto Summit in Austin, TX, and it is amazing how much they have grown over the last 10 years. I was reminded of the first time I visited their old offices in 2011.
Pay No Attention to the Man Behind the Curtain
A common scenario that plays out in dealership nationwide is the “multi-vendor” deal. What is the multi-vendor deal? It is a car deal that several vendors take credit for and that dealer only get to sell once.
Everyone’s Crazy ‘Bout a Sharp-Dressed Advisor
Does your team dress for success? If we want to be treated as professionals, we must look like professionals, so it’s time to suit up! We’d all love to wear our comfortable weekend clothes to work, but if we want to be treated with respect and taken seriously, we have to show we mean business by creating a professional image.
Looking to Drive More Fixed Ops Profits to Your Dealership? Focus on Your People Strategy
Your fixed ops department has the potential to be a major profit center for your dealership — and employees are your dealership’s main source of competitive advantage. By putting a great team in place, you can ensure your dealership secures more fixed ops business and remains successful in the event of a vehicle sales decline.
Three Rules for Maximizing Your Service Marketing ROI
Many dealers will sign up for a marketing product or service campaign with the intention of bringing more customers into their service department in order to increase their customer pay business, improve owner retention, raise CSI and, of course, build net profits.
The Future of Vehicle Reconditioning
Jaws dropped as Don Flow, chairman and CEO of Flow Automotive Companies, addressed several hundred dealers and industry affiliates at Automotive News’ recent Retail Forum.
Healthy Curiosity
Curiosity is a key element in the evolution of both people and businesses. Often, however, the structures we surround ourselves with don’t lend themselves to exploring new ideas or new ways of doing things.
It’s Not About Just You
You must do well. You must reach beyond your comfort zone. You must dig deep and get back up. You must set audacious goals and kick the door in when Life tries to slam it in your face. You must reach higher because this isn’t just about you.
Employee Retention Impacts Owner Retention
In many of my workshops, I ask the dealers and general managers attending the following question: “What do you do with a salesperson who sells an average of five units a month?” I’m guessing you know the answer to that question yourself — it probably sounds something like: “You’re out the door,” or “I don’t tolerate anyone selling just five cars a month!” Right?
Looking to Improve Your F&I Department? Rethink Your People Strategy
To remain competitive in today’s retail automotive space, each step of the car-buying process must be a positive experience for customers. From salespeople to F&I employees, your team must prioritize customer satisfaction.
Four Things You Need to Know Before Starting a Mentoring Program at Your Dealership
You see it at the dealership all the time. That new salesperson far exceeds everyone else’s numbers at the store during the first month. Then, the sales start to slip. By the fourth month, the person gets fired for not meeting his or her numbers.
Finding Your Path to Success
As for gratitude, I think it’s critical. We are all incredibly blessed. If we can stand, see, hear, breathe and live without pain, then we should be grateful
