On How Not to Get Stuck Between a Rock and a Hard Place
We’re entering a time again where that dangerous spot between that rock and a hard place is staring dealers in the face. The heat is already on, and some dealers are jumping out of the hot water and taking action. I fear too many will not, however, preferring to mush on until the water boils and it is too late.
Goals, Vision and Your Team
No one does their best work in a vacuum; we all need feedback and a sense of where we are in the process.
Time to Line is Great News for Changing Times
I’m talking to the choir here, but auto dealers are champions of making lemonade from lemons, and you’ll need as much of this optimism as you can grasp going forward.
Characteristics of the Most Successful Leaders, Part 2
Great leaders recognize that the only way to be trusted is to be trustworthy. They are honest; they say what they mean and mean what they say. They deliver what they promise and if they mess up, they are fast to apologize and do everything possible to make it right.
The Micromanager
Some very successful leaders use micromanagement strategies with new hires until they’re sure the person has the right skills, talents and behaviors to take on their duties. They know when to back away and loosen the tightrope of control. The problem, however, occurs if they don’t know when to stop.
Motive and Educate: What Your Team Needs From You as a Leader
No matter which vehicles you sell, what services you provide or how long you’ve been in business, your most valuable resource will always remain the same: your people. Those who make up your team will be your greatest asset or your greatest liability. As a leader, either of a team or of the entire company,
Using the Deming Wheel to Drive CPI and Used Car Profits
When I helped develop workflow models for Hewlett-Packard systems years ago, we applied the Deming Wheel to our efforts. I submit that you should consider applying it to your dealership operations as well. What this device describes and encourages is fundamental to any continuous process improvement (CPI) effort to make your dealership more profitable. Precisely
Leadership Legacies: Why Great Leaders Mentor Instead of Manage
Put yourself in your team’s position for a second. Think about everyone you’ve worked for with the word “manager” or “director” in their title. Now think about those who have had the most significant impact on your professional and personal life.
Characteristics of the Most Successful Leaders
The greatest leaders are not solely interested in making a living; they are driven to make a difference in the lives of the people they serve. They are not just interested in success at work; they seek success in life.
Thriving in a Male-Dominated Industry: Facing Challenges and Finding Rewards as a Female Manager
Today, I’m a manager in a company that intersects two male-dominated industries: automotive and technology. So, as a female, that grit still comes in handy today.
The Business Case for Gratitude
This year, I’m upping my “thank you” game, and I challenge you to the same in your dealership — for the benefit of your employees, your customers and yourself.
The Servant Leader’s State of Mind
By serving others, servant leaders build a healthier culture and a more-productive business that creates a bigger bottom line and a happier workplace. Below are a few insights into the servant leaders state of mind that hopefully will help you improve the impact you have on the people you serve.
