You May Ask Yourself, How Did We Get Here?
Do you feel 100-percent confident in your software vendors’ ability to keep up with this change? If your vendors cannot quickly adapt and meet your changing needs, how will you be able to stay competitive?
Reduced Cycle Time vs Increased Throughput: Can You Have One Without the Other?
So even though throughput is where you inevitably make the profit, poor cycle time is undoubtedly the biggest drag on your dealership. However, it doesn’t have to be.
CarMax Launches Recruitment Ad on National Television: What Dealers Can Learn
While not every business has the resources to air a recruitment ad on national television, a lot can be learned from this recent campaign.
Onboarding as a Shared Responsibility: the Roles of HR, Management and the Executive Suite
Successful onboarding programs and processes are a partnership between HR, new employees, managers or supervisors, and organizational leaders.
Expressing Gratitude at Thanksgiving and Beyond
I feel grateful for so many things this year. I have a healthy family, wonderful friends and a career that I enjoy and offers me new opportunities. I could not have asked for a better year.
CRISP Series: Every Call Needs An Appointment Request, No Excuses
Train agents to handle sales calls with this mentality and you’ll see a boost in appointment volume and cars sold.
Current State of Advanced Driver Assistance System: An Indispensable Tool for Traffic Safety
Revolutions in legislative norms are also influencing the development of more co-operative driving systems, strengthening the need to impart intensive training for ADAS features currently in use.
Google Study: 75 Percent of Auto Shoppers Influenced by Video
Skeptics could argue that a number of factors influence auto shoppers on their journey. But this study focused on the research phase of the car-buying process, and in particular, video’s ability to convert car shoppers into car buyers.
Phone Skills We Learned While Building Automotive Digital Assistants
We all understand that DAs like Alexa know more details than your employees, but is she more trustworthy? Create dealership processes and develop people like we develop DAs.
Here’s Why Your Dealership Should Implement a Management Training Program
Not sure where to get started when it comes to building a management training program? Take a look at some examples of dealership groups with strong programs in place.
How Top Employers Make New Members Feel Welcome
The first step is to communicate workplace expectations. Before any employee gets started, hiring managers should ask themselves if they’ve covered the basic things that the individual will need to do their job successfully.
Lead Generation in Your Physical and Digital Storefront
Clear time frames or mileage for scheduled maintenance will put a clear idea expectation in the customer’s head on what your service department can provide for them.
