Five Magic Words Create Big Results
Listing five good reasons why every service advisor deserves and needs to be professionally trained on how to provide your customers with the highest level of service each and every time they visit or call your dealership.
How Metrics Can Mess with Dealership Success
All metrics, regardless of what they say and how they are prepared for your consumption, require your brainpower, your experience and, ultimately, your good business judgement.
What’s Your Customer Data Worth?
Your database is more than a receptacle for customer records. It’s a strategic asset that can be used to identify and communicate directly with the most valuable customers in your PMA, which in turn will significantly boost your gross revenue and profits.
Service Writer or Advisor? You Better Decide What You Want!
Inspect what you expect by using daily performance evaluations of your service advisors’ sales productivity.
Did Video Really Kill the Radio Star?
Dealerships need to take advantage of radio’s capability to interact with a mass audience and deliver messages in a personal way.
What Will Your 2019 Success Story Be?
What is your 2019 Success Story? If you were writing it right now, what would you want it to say about your dealership’s accomplishments in 2019? We’d love to hear what you have to say.
Your Dealership’s Year in Review
Never allow your business to become stagnant or complacent with the things you accomplish, and make 2019 the year you set new, higher goals for success.
How to Hold Successful Meetings with Your Staff
These best practices should help you instantly elevate your game and help keep your employees interested — and dare I say — excited, for your next meeting.
The Costs of Poor Onboarding: What You Lose When People Jump Ship
Inadequate and inconsistent onboarding procedures have a real financial impact on employers. Dealers should consider the costs associated with finding and retaining new hires.
A Game Plan for Success
Even with a plan in place, the process of improving doesn’t happen automatically. When managers build a finely tuned team through goal setting, training, educating and coaching, they will put the business on the road to success.
3 Must-Haves for Your Dealer Video Ad
Whether you’re making Facebook ads, TV commercials or anything in between, here are three important must-haves that you might not have thought of.
You May Ask Yourself, How Did We Get Here?
Do you feel 100-percent confident in your software vendors’ ability to keep up with this change? If your vendors cannot quickly adapt and meet your changing needs, how will you be able to stay competitive?
