JM Family Enterprises Names President & COO
As president and COO, Chait will be responsible for all company operations within JM Family, working closely with the senior leadership team to execute on company strategies and drive key initiatives.
Accelerate2Compliance Expands Access to Information Security Compliance Solutions
New partnership is bringing information security compliance within reach for more dealers by uniting the specialized expertise of A2C with the performance solutions of NCM.
New Research Reveals Age and Gender Differences in Vehicle Add-On Purchases
Are there certain age/gender demographics with a higher propensity of purchasing any specific set of VPPs? This study sheds light on consumer preferences and priorities when it comes to safeguarding and maintaining vehicles.
How Generative AI Is Impacting Auto Lending Compliance
What is often left out of recent headlines, is the extraordinary power of AI to reduce harm, including fair lending and discrimination risks.
DealerShop Acquires Jobbers Automotive
The acquisition will expand DealerShop’s national footprint and product offering.
In a Fickle Market, How Do We Continue Winning Customers for Life?
It is imperative to ask the right questions to find out what motivates your customers. Getting to know the customer means getting to know their needs and that benefits everyone.
Carol Marshall
What is one of your proudest accomplishments of your career? I actually have two proud accomplishments. The first was in 2000 when I traveled across the U.S., training dealership managers to use a CRM and staff new internet departments. I also happened to be pregnant with my third child, so walking through the aisles of
Top Features to Mention in Walkaround Inventory Videos
Your goal with this video is to sell the vehicle, not just pique the car shopper’s interest. The more features you highlight, the faster that vehicle will sell.
How Call Management Can Alleviate the Labor Shortage
When dealerships are understaffed, efforts must go toward prioritizing the customer experience. Call management is critical to this strategy, so knowing what to track allows for quick fixes and a better customer experience.
Greater Los Angeles New Car Dealers Association Hosts Local Community College and High School Students at the 2022 Los Angeles Auto Show to Nurture Career Interest and Workforce Growth
Over 500 students from 16 high schools and community colleges attended The Greater Los Angeles New Car Dealers Association Career Fair at the 2022 Los Angeles Auto Show