UpdatePromise announces its enhanced partnership with Autosoft. As part of this strategic collaboration, UpdatePromise has been selected as an Autosoft Preferred Fixed Ops Partner, delivering an all-in-one fixed ops solution to dealerships, the company said.
By becoming an Autosoft Preferred Fixed Ops Partner, UpdatePromise solidifies its position as a trusted and preferred choice for dealerships seeking to optimize their fixed operations. This partnership empowers dealerships to streamline their operations by eliminating the need for multiple service solutions and seamlessly integrating with Autosoft’s software.
UpdatePromise’s fixed ops suite, known as Customer Experience Management System (CEMS), is tailored specifically to elevate fixed operations in dealership service departments. With a steadfast focus on enhancing the customer experience, UpdatePromise enables dealerships to build customer loyalty and drive revenue growth. Through this partnership, Autosoft users gain exclusive access to UpdatePromise’s complete suite of tools, empowering them to revolutionize their service departments and exceed customer expectations.
One of the standout features of working with UpdatePromise is the ability to optimize communication between the dealership and its customers. Leveraging UpdatePromise’s automated messaging system, dealerships can effortlessly keep customers informed about the progress of their repairs and service appointments. By mitigating customer frustration and ensuring transparent communication, dealerships can cultivate stronger customer relationships, fostering repeat business and positive word-of-mouth.
In addition to the messaging system, UpdatePromise provides a comprehensive range of tools designed to elevate the overall customer experience. The inclusion of a mobile app enables customers to conveniently access their service history and schedule appointments, while the customer satisfaction survey tool empowers dealerships to gather valuable feedback and continuously improve their service quality.
“We are thrilled to be designated as an Autosoft Preferred Fixed Ops Partner,” said Brandon Nixon, chief revenue officer at UpdatePromise. “This partnership reaffirms our commitment to delivering exceptional solutions that drive success for dealerships. By combining our specialized expertise in fixed operations and customer experience management with Autosoft’s renowned software, we can empower dealerships to optimize their operations, create memorable customer experiences, and ultimately thrive in a competitive market.”
“The enhanced partnership between Autosoft and UpdatePromise reflects our shared commitment to providing exceptional solutions that drive success for dealerships,” said Mark Begley, VP of revenue at Autosoft. “By leveraging UpdatePromise’s specialized expertise in fixed operations and customer experience management, Autosoft users can unlock new levels of efficiency, revenue growth, and customer loyalty.”
The enhanced partnership between UpdatePromise and Autosoft marks a significant milestone in the automotive industry. Together, these industry leaders are poised to revolutionize fixed operations, elevate the customer experience, and drive success for dealerships nationwide.