Drowning in Paper? Start Taking Charge of Your Processes
The day-to-day business of running a successful dealership is complicated enough without an ever-increasing mountain of filing boxes encroaching on your space and eating into your employees’ time.
The Future of Fixed Ops: DrivingLoyalty
DrivingLoyalty helps dealers build customer loyalty and boost retention from day one.
2 Simple Tracks to Increase Your Survey Scores and Returns, I Promise
It’s not easy getting customers to return surveys these days. Usually, they consider it a waste of their time unless they are extremely impressed or extremely irritated by the service they received.
Utilizing Customer Service to Enhance Customer Satisfaction
Customer satisfaction starts the moment the customer enters your service department but it doesn’t have to end when they leave.
The Evolution of Fixed Ops Roles: How to Attract Top Talent
When most people think about a career as an auto technician, they might envision having a wrench in hand, rotating tires, changing oil and other perceived greasy tasks. While this might have been the case until a decade or so ago, fixed ops careers have evolved significantly.
How Do Your Service Advisors Measure Up?
As we approach the mid-year point, it’s the perfect time to evaluate your service and parts team’s performance and determine where improvements can be made.
Staying Focused and Reinventing
When your dealership is facing stiff competition, the difference between success and failure comes down to two elements — standing out from the competition and building customer loyalty. To compete in today’s automotive industry, top dealerships must “reinvent the wheel” just to stay relevant in an aggressive market.
Are You Letting Revenue Slip Through Your Service Department?
For every sales piece you create to drive new car sales, you should think about how this could also drive revenue for the other departments.
Putting Fixed Ops Under the Sales Microscope
Measure their performance and hold them accountable for their performance just like you would the general sales manager — DAILY!
Podcast: Glass Repair in Your Service Department
Mark Haeck joins us to discuss the roles of glass repair in your dealership’s service department.
Four Strategies to Obtain More Business from Service Customers
These processes have been around forever and your service staff should know how to do them, which is why it can be extremely challenging to make any changes.
How to Turn Record Sales Into Record Profits
Start building your plan now. Get committed to your plan. Hold your people accountable for following your plan. Get ready for change but, most importantly, remember, you are not running a democracy!
