In the Weeds: Three Keys for Your Sales Game
So, let’s push the big, black chairs away from the desk, put the coffee or Red Bull down and get into the weeds for this month’s edition to discuss a few useful topics for those of us banging around out there on the blacktop.
Traver Connect Announces the Release of its Fixed Ops Reputation Management Solution
These reputation products aim to bolster review efforts for automotive service departments, which are typically outnumbered by sales department reviews.
Wrongful Termination: Protect Yourself Before There’s an Issue
An effective termination initiative educates, reinforces and demonstrates your company’s commitment to maintaining a productive workplace.
Who’s Responsible for Customer Retention at Your Dealership?
Leaving it up to the factory to develop one for you or hoping that management by committee will work is the least effective way to grow your business.
The Future of Vehicle Reconditioning
Jaws dropped as Don Flow, chairman and CEO of Flow Automotive Companies, addressed several hundred dealers and industry affiliates at Automotive News’ recent Retail Forum.
Are You Making What You Should in Fixed Ops?
If your Net is not increasing, compare your year over year Sales, Gross Profits and Expenses to help you determine if your Sales and Gross Profits are too low or if your Expenses too high … or is it BOTH?
Employee Retention Impacts Owner Retention
In many of my workshops, I ask the dealers and general managers attending the following question: “What do you do with a salesperson who sells an average of five units a month?” I’m guessing you know the answer to that question yourself — it probably sounds something like: “You’re out the door,” or “I don’t tolerate anyone selling just five cars a month!” Right?
Podcast: Leadership and Time Management
We’ve returned to some past guests to ask them for strategies they’ve found effective when it comes to managing their time and tasks.
Is Your Dealership Facing a Shortage of Service Technicians? Time to Rethink Your People Strategy
The shortage of dealership service technicians is likely to continue throughout the coming years and, without quality technicians in place, your dealership risks losing business to the competition.
Podcast: Risk Factors for Workplace Harassment, Part 2
Compli’s Kynzie Sims returns to finish our discussion about risk factors for workplace harassment at dealerships and how to avoid them. (Part 2 of 2)
Podcast: Risk Factors for Workplace Harassment, Part 1
Compli’s Kynzie Sims speaks with us about risk factors for workplace harassment at dealerships and how to avoid them (Part 1 of 2).
Five Steps to Combat Workplace Harassment
“The best thing,” Roppolo said, “is to find yourself not in court, not dealing with those situations, by combating harassment proactively.” In other words, if you don’t want to deal with a legal dispute the aftermath of harassment, don’t let harassment happen in the first place.
