3 Things to Consider When Implementing Digital Retail Solutions
Make sure to your digital retailing partner can deliver a blueprint of best practices as a starting point for your store.
What’s Missing in the Car Buying Process? A Customer Point of View
If a customer can get last year’s top model delivered to their doorstep, how willing are they to endure a poor experience? In this new world of “digital retail” how can you simplify all of this for your customers and future proof your dealership?
Are Dealerships a Thing of the Past?
Even after online research, consumers want to learn firsthand about a vehicle and take it for a test drive before making a decision, regardless of the brand. What’s this mean for dealerships? It means going back to and sticking to the basics.
6 Strategies to Recession-Proof Your Dealership
Are you worried about a slowdown in the market? Don’t panic. Take preventative steps now to shield your dealership from fluctuations in the market and stay a step ahead of your competitors.
Key Areas Identified to Improve Customer Phone Experience
Study shows the average answer rate in dealerships is 95%, with only 83% of shoppers being connected to a live person.
How to Revive Comatose Customers
You must get committed to utilizing the right appointment processes on the phone and on your website in order to increase your service appointments.
Podcast: Personalized Selling
Phil Battista, CEO for Darwin Automotive, joins us to discuss personalized selling.
The Lesson Dealership Groups Need to Learn from Starbucks
Just like Starbucks, your dealership group will benefit from a uniform omni-channel presence.
Podcast: Streamline for Better Customer Experience
Anna Puzier, business analyst for Auto/Mate, joins us to discuss how to streamline your processes to create a better customer experience.
Podcast: Differentiate Your Dealership Through Video
Steve Pearson, CEO of Friendemic, joins us to discuss ways to differentiate your dealership through video.
Podcast: Increasing Your Service Absorption
Scott Hembrough, president of Hembrough Business Systems, joins us to discuss how dealers can increase their service absorption.
AutoAlert Adds SMS Texting Functionality to AlertMiner Software
The new functionality allows dealers using AutoAlert CXM to communicate with customers via text and track those conversations entirely via software, without requiring use of a mobile phone on the dealer’s end.
