Are You Making Your Service Techs’ Lives Easier or Harder?
Helping your service department succeed can pay dividends in profit, customer experience and security.
Podcast: Incorporating F&I in the Sales Process
Chris Lee joins us to discuss incorporating F&I in the sales process.
5 Parts of an Outsourced Service BDC Difficult to Replicate In-Dealership
Service calls are your livelihood. You can’t afford to miss your calls. Quit feeding your competitors and the independent shops with your missed calls.
RedCap Partners With Lyft for Automotive Solutions
Helping dealerships eliminate wait times and create a seamless automotive service experience through innovative transportation solutions.
Why Fixed Ops Needs To Drive Your Dealerships
Technology is already making the difference between the successful and not so successful dealerships. The time to get on board is now.
Confident Financial Solutions Adds New Auto Repair Financing Option Fueled by WebBank
According to a recent survey by AAA one in three motorists, or 64 million U.S. drivers, would not be able to pay for an unexpected vehicle repair without going into debt.
Paragon Builds the Dealership of the Future with Google
Paragon Automotive, the largest Honda and Acura dealer in the nation, has experienced significant year-over-year growth in market share and profitability every year over the last 10 years. The dealership has continued to reinvent itself in an effort to pursue constant, never-ending improvement.
Giving F&I the Status It Deserves
Sales and service are the most visible parts of any dealership, but dealers and GMs who ignore F&I, or don’t give it the focus that it deserves, are not only leaving money on the table, but they are underserving their customers.
The No. 1 Reason Why Dealerships Fail to Maximize F&I Profits
After spending an hour negotiating with your sales staff and 45 minutes getting their trade-in valued, it’s no wonder buyers are tired and defensive. But, what’s next?
How’s Your Reputation in Your Community?
Somebody recently told me that they would never buy a car from a particular dealership because of a bad experience they had there. Whether the personal boycott was warranted or not doesn’t really matter as perception can quickly damage reality.
Flip the Script and Sell More Cars
I spend quite a bit of time in the industry providing lead management tips and advice to help dealers sell more cars, and arguably the most important advice I give pertains to communicating with customers. Let’s face it: Good communication can make a sale; bad communication can break it.
Want to Sell a Car In Two Hours or Less? Here Are Two Technologies That Can Help
When it comes to buying a car, one of the biggest areas of frustration for consumers is how long it takes. From the back-and-forth between salespeople and their managers to long wait times and confusing menu presentations in the F&I department, customers often rate this as their least favorite aspect of the car-buying process.
