Process Unification Combined with Personalized Customer Experience Creates Winning Opportunity
By leveraging more targeted marketing to better match customers with vehicles before they walk into a showroom, dealers and lenders will ensure the right inventory and financing options are available when the customer arrives at the dealership.
Podcast: Cost-Saving Initiatives
Steve Robinson, vice president of sales for KeyTrak, joins us to discuss cost-saving initiatives in the dealership.
HomeNet Automotive, J.D. Byrider Partner to Elevate Buy Here Pay Here Consumer Experience
The new solution enables dealers to tag specific features as hot spots, helping to increase customer engagement and provide a deeper understanding about the vehicle.
CalAmp and Trophy Group Partner to Enhance Customer Experience and Deliver Advanced Connected Car and Safety Services
LoJack and CalAmp technology is helping us manage our inventories, provide services to our stakeholders and achieve an efficient and more customer-centric experience.
CRISP Series: Don’t Let Your Hottest Leads Slip Through the Cracks
To be a high-performing dealership in a modern shopping environment, outbound calling accountability is crucial. Does your dealership need to change its mentality about your outbound calling efforts?
4 Ways Your Dealership Can Stay Competitive in 2019
In 2018, dealers were up against some major challenges and changes: employee turnover, technological advancements, vehicle subscription services and predictions of impending sales declines. As we move into 2019, it’s time to face the industry’s challenges head on. To stay competitive, incorporate the following initiatives into your business strategy.
How to Make Big Changes Stick and Create Success at Your Dealership
At the end of the day, there are no shortcuts. Everybody has to buy in to new processes, otherwise the changes will be ignored, making them a waste of time and money. Don’t let your employees do things the wrong way because that’s the way they’ve always been done.
‘Welcome!’ Never Underestimate the Importance of a Professional Greeting
Nothing sets the tone for an exceptional service experience more than a warm welcome. When we start off by making clients feel like a welcome guest, they will be more open and receptive throughout the entire interaction.
Qvale Automotive Group Revolutionizes Process with Help from The Menu Brothers
When Qvale Auto Group decided it was time to have a single customer experience for all of their franchises, the challenge became that none of their current software providers could provide the single solution they were looking for. Until they met The Menu Brothers.
Service and Sales Working Together Can Make Your Dealership Sail
Working in dealerships, we soon find out that service departments and sales departments oftentimes work as well together as do oil and water.
Podcast: Improving the Customer Experience
Aaron Burton, regional sales manager for KeyTrak, joins us to discuss improving the customer experience.
Car Wars’ Vice President of Automotive, Mike Haeg, to Lead Keynote Session During DealerSocket’s Roadshow in Los Angeles Next Month
Haeg will share a simple, yet effective approach to phone management to help dealers get ahead of the competition.
