Podcast: Identity Fraud
David Barnhardt, chief experience officer for GIACT, joins us to discuss what every dealer should know about identity fraud.
Podcast: Customer Service in a Crisis
Michael LaMotta, founder of Dealer Owned Warranty Company (DOWC), joins us to discuss customer service in a crisis.
Podcast: Better Loaner Fleet Management
Laura Tierney, national sales director for ARSLoaner.com, joins us to discuss Better Loaner Fleet Management with Connected Car Technology.
Leadership Podcast: Understanding a Company’s Culture
We’ve returned to some of our past guests to ask them how they help a new employee understand the culture of their organization.
Podcast: Phone Data to Fight Back Against COVID-19
Cory Wright, director of training for CallRevu, joins us discuss using phone data to fight back against COVID-19.
Podcast: Remaining Viable and Relevant When the Market Returns to Normal
Dale Pollak, executive vice president for Cox Automotive, joins us to discuss how dealers can manage their businesses in a manner that will ensure they remain viable and relevant when the market returns to normal.
Podcast: The Coronavirus and its Impact on Our Industry
Susan Givens, group publisher for AutoSuccess, discusses the world’s coronavirus pandemic the impact it is having on not only Babcox Media, but the automotive industry as a whole.
Podcast: Solving the Technician Shortage
Joe Henry, owner for ACT Truck Tire Collision Staffing, joins us to discuss the technician shortage and what dealers can do to help solve it.
Podcast: Business Continuity During a Crisis
David Boyle, CEO for Tire Profiles, joins us to discuss business continuity during a crisis.
Podcast: Customer Feedback and Online Reputation
Ali Fawaz, general manager of worldwide automotive for Reputation.com, joins us to discuss managing customer feedback and online reputation.
Podcast: Amplifying Your Voice Through Franchising
Jack Humbert joins us to discuss amplifying your voice through franchising.
Podcast: Importance of the Female Role
Spring Anderson discusses the importance of the female role in dealerships.
