Michael LaMotta, founder of Dealer Owned Warranty Company (DOWC), joins us to discuss customer service in a crisis. www.DOWC.com
Effective tips from a seasoned trainer to help you best lead your F&I team.
In this episode of AutoSuccess: The Podcast, Ian Vandenbark, a national trainer and account executive with iA American Warranty Group, joins us to give his advice on being an effective leader to your F&I team.
Ian wrote an article about one-on-one meetings in the October issue of AutoSuccess, a topic he expands on in this episode. The original article can be found here.
Velocity Automotive leadership discusses the motivation behind starting the business.
Greg Uland of Reynolds and Reynolds discusses potential improvements for your sales process.
Leadership from a 17-store dealer group provides insights on modern problems in auto sales.
Strategies to get high value repair orders to your store.
Kyle Alexander joins AutoSuccess after three years in TV news where he was a multimedia journalist and meteorologist.
Customer obsession is key. Every dealership must have processes in place to never fail a customer.
Poor customer support will damage buyer satisfaction and retention. The same is true of poor vendor support. Partnering with a committed provider is a must in today’s world.
When salespeople are no longer just transactional facilitators, the sales process becomes more of an informative dialogue rather than a one-sided pitch.
