Increasing Interest in Subscription Economy will Revolutionize the Dealer Service Experience
Vehicle subscription services are a relatively new, convenient way for consumers to access mobility services as an alternative to traditional car ownership.
AutoNation Launches National Campaign to Recruit Skilled Service Technicians
With the increased sophistication of automobile technology, demand for talent with up-to-date proficiency in computer diagnostics and related skills continues to grow.
New PetraSync Digital Service Menu Designed with Dealer-Inspired Features
Compatible with either Android or iPad tablet technology, the new PetraSync package includes wireless and web-based applications designed to improve and expedite both the intake of service orders and the comprehensive accuracy of the inspection process.
Customer Loyalty is Created in the Service Lane
One of the most significant trends that auto dealers are grappling with is the erosion of front-end margins. New vehicle gross margins have declined significantly in the last seven years, from 4% in 2011 to 2.2% in 2018.
It’s Time to Get Serious About Service
How does your net profit look so far this year? Are you making all of the money you deserve? If you answered “yes” then I congratulate you for a job well done. However, if you answered “no” then I must ask you: What are you going to do about it?
CalAmp and Trophy Group Partner to Enhance Customer Experience and Deliver Advanced Connected Car and Safety Services
LoJack and CalAmp technology is helping us manage our inventories, provide services to our stakeholders and achieve an efficient and more customer-centric experience.
CareGard Warranty Services Celebrates 25 Years, Announces Team Promotions
In addition to the sales, F&I and service drive training, and compliance management, the company is enhancing their training offerings to include automotive personnel recruiting, hiring, training and proven processes that will maximize income and sales opportunities for CWS clients.
Auto/Mate Integrates DMS with GoMoto Virtual Service Advisor Platform
Consumers can opt to use GoMoto’s Virtual Service Advisor kiosk to check-in, receive trade appraisals, update contact information and approve service recommendations. All data entry gets updated instantaneously in the DMS.
Service Retention: Highly Effective Digital Marketing for the Service Drive
Service has many more opportunities to work with the customer than any other department in the store. That said, everyone should see how important it is to design a program to create long-term loyalty and retention.
It’s Time to Get Serious About Service
In comparing the salesperson to the service advisor, who has the most sales opportunities per day? Who gets the most phone calls per day? Who gets the most sales training? Who gets the most marketing support? Don’t you think it is time to get serious about service? It will do your dealership good.
