2020 Vision: A Clear Path to Increased Profits
Don’t worry too much on volume and gross with your goals, concentrate on how well your sales team follows the processes. If everyone is following the processes correctly, the closing ratio will take care of itself.
Since When Is Selling a Bad Thing?
The same dealers responsible for achieving impressive sales benchmarks will cross over the line to the backend of their dealerships and tolerate far too many underachievers who are losing thousands of dollars in additional gross profits. Are you one of those dealers?
Kentucky Dealership Puts Customers First
AutoSuccess sat down with Glenn’s Freedom’s Nathan Stahl, the general manager and operating partner, and Casey Dalton, the dealership’s service director, to learn more about the improvements they’ve made in Service and Parts and how they achieved an additional $400,000 in additional gross profits year over year.
How to Evaluate Your Parts Department
Don Reed wants to encourage you to think about your parts department’s level of service. To put it another way, does your parts department provide every customer the highest level of service they possibly can? Well, to answer that question properly we must first determine who is the customer he’s referring to?
How to Evaluate Your Service Director
Maybe you should consider re-allocating some of your advertising and marketing dollars spent on the front-end to the back-end. Why, you ask? Let’s do the math and see why.
Are You Spinning Your Wheels in Owner Retention?
It’s time for you to get committed and start holding everyone accountable for their individual performance to get on track for making this your best-ever year in fixed operations.
Keep Those Customers Coming Back!
Analyze your fixed operations marketing plan to see how you compare with these strategies. Make the commitment to support your service advisors so you can keep those customers coming back.
How About a Little Support for Fixed Operations?
Any manager who wants to do better and learn to become a top performer would not hesitate to do whatever it takes to improve on pathetic performance metrics, not to mention add an additional $500,000 in retail gross profit.
Is A PIP in Your Plan, Stan?
Whether you are a dealer, a general manager, a fixed operations director or a service manager you have to have a plan. Sounds simple enough, so how do you build a PIP specifically for your service and parts operations?
The Primary Mission of a Service Advisor
These seven simple processes will help you accomplish your mission to ensure that every customer is driving a safe and reliable vehicle.
