How to Maximize Your Dealership’s ROI
Some of you will take the approach of “saving your way into profitability” by vowing not to increase your expenses, but you remain willing to make investments every day of your business life. Let’s consider some examples.
How to Put the 80/20 Rule to Work for You
For most of you, a net profit at 20 percent of gross profit in your service department and 30 percent in your parts department will make this your best year ever in fixed operations.
How To Check Out Your Service Department
To formulate an action plan for improvement you must first realize that you can’t manage what you don’t measure.
The Art of Selling
If you are willing to commit to training your entire fixed operations team how to effectively communicate with every customer on every phone call and at every visit you are well on your way toward creating a culture of salesmanship within your entire organization, including fixed operations.
How Do Your Service Advisors Measure Up?
Would you agree that you can’t “save your way to increased profitability?” If so, then why are so many dealers still missing out on earning the gross profits they deserve? The answer is … people!
Keep Those Customers Coming Back
Analyze your fixed operations marketing plan to see how you compare with these strategies. Make the commitment to support your service advisors so you can keep those customers coming back.
Are You Beating Last Year’s Fixed Ops Profit By 40 Percent or More?
To increase your sales per repair order you must give your advisors the time they need to “advise.” You must ensure that they are professionally trained on how to provide every one of your customers the highest level of service that they possibly can every time they visit your dealership.
Are You Making What You Should in Fixed Ops? Part 2
Implementing changes and the training process dealerships need to provide your fixed operations team with the skills they need to accomplish their goals.
Are You Making What You Should in Fixed Ops? Part 1
This is Part 1 of a two-part series discussing the importance of having a profit improvement plan that identifies opportunities for improving your service and parts retail operations.
How to Turn Record Sales Into Record Profits
Start building your plan now. Get committed to your plan. Hold your people accountable for following your plan. Get ready for change but, most importantly, remember, you are not running a democracy!
