Putting Fixed Ops Under the Sales Microscope
Measure their performance and hold them accountable for their performance just like you would the general sales manager — DAILY!
Three Rules for Maximizing Your Service Marketing ROI
Many dealers will sign up for a marketing product or service campaign with the intention of bringing more customers into their service department in order to increase their customer pay business, improve owner retention, raise CSI and, of course, build net profits.
Employee Retention Impacts Owner Retention
In many of my workshops, I ask the dealers and general managers attending the following question: “What do you do with a salesperson who sells an average of five units a month?” I’m guessing you know the answer to that question yourself — it probably sounds something like: “You’re out the door,” or “I don’t tolerate anyone selling just five cars a month!” Right?
Podcast: Maximizing Repair Orders and Profits
Don Reed, CEO of DealerPRO Training, on maximizing repair orders and profits in the service department. dealerprotraining.com
Podcast: Increasing Gross Revenue in Service
DealerPRO Training CEO Don Reed talks about increasing gross revenue and customer service in your dealership’s service department. dealerprotraining.com
Leveraging Tools as an Incentive to Recruit, Hire and Retain Service Technicians
Using tools as an incentive has emerged as a highly effective method for attracting new talent and, more importantly, retaining them.
Solving the Technician Shortage: A Perspective on Recruitment and Retention
An industry veteran shares valuable insights on how dealerships can attract and retain top-tier technicians.
How to Turn 1.5HPRO into 2.0HPRO
With all the downward pressure on sales per repair order, how do you take your service advisor from average or below average to a service sales superstar?
Resignation Letter
When the service and sales departments don’t have fixed ops net profit at heart, you can expect to receive unwelcome news.
Letter of Resignation, Effective Immediately
Are you letting your fixed operations gross profits walk out the door and down the street to your competitor?
