Impel Expands into Aftermarket to Meet Demand for AI-Powered Customer Lifecycle Management
This move aims to address the increasing demand for AI solutions in the $535 billion independent service industry.
Executive Spotlight with Mark Queen of SKAI Vision
Mark explains how managers can monitor and improve service cycle times.
Cox Automotive Service Study: Dealerships Losing Ground to General Repair Shops
In 2023, dealerships accounted for 30% of all service visits in the U.S., down from 35% in 2021.
Closing the Appraisal Gap
A new OBD II enriched with VIN-centric reconditioning cost data, not estimates, is now integrated into workflow software to eliminate intentionally overlooked or ignored yet authentic reconditioning exposure at appraisal.
Kain Automotive Joins NCM Associates to Expand Leadership Training Solutions
This strategic merger is a significant step forward for both industry leaders, delivering a comprehensive range of solutions to their valued customer bases.
Widewail Report Says EV Customers Leave More One-Star Reviews
To unlock trends in consumer behavior and sentiment, Widewail’s data science team performed a topic and sentiment analysis on 800,000 reviews with sufficient content.
STELLA Automotive AI Integrates with Xtime
This new read-write data integration will provide benefits for mutual dealer customers of both STELLA Automotive AI and Xtime.
Jennifer Donovan to Moderate NADA Super Session on AI in Automotive Industry
The Super Session, titled “Unleashing the Combined Power of AI and Human Capital,” will be a deep dive into real-life case studies of AI usage in automotive dealerships.
Navigating the AI Era: Is Your Car Dealership Ready to Thrive or Fade Away?
Dealers who want to survive this paradigm shift need to invest in modern leadership coaching and relevant sales training, building a solid team based on the same core values, powerful vision and mission.
Brightline Dealer Advisors Appoints SVP of Dealer Training
Porter has more than 25 years of extensive, hands-on training and consulting experience in the automotive retail, wholesale and dealer wealth building segments.