A Dealer’s Approach to Retention
By being the dealership the customer has had constant contact with and has depended on, we build valuable relationships and customers for life.
GOAL FOR 2017: Improve Customer Retention
Every year brings a new list of New Year’s resolutions. Make 2017 the year you significantly improve customer retention. Keeping satisfied customers returning to your dealership will not only make you more money in the long term; it will also have a positive impact on your standing with your OEM. This resolution may appear on
USING CUSTOMER RETENTION TO DRIVE SALES
I visit about 250 dealerships a year and, from time to time, I hear different complaints about things that are not working the way we would like them to. Some are the usual — not enough sales, can’t find techs, heavy turnover in the sales department, etc. Sorry, no answer for these. However, I think
Executive Spotlight with David O’Brien of Quantum5
David and Brian discuss employee retention and ways dealerships can combat the technician shortage.
Retain Staff with Career Development Training
If you are serious about recruiting top talent and improving employee retention, create a career development program.
Dealership Turnover Is Too High and It’s Hurting Profitability
Employee turnover can be detrimental to a dealership … the Golden Handcuff method of employee retention helps companies keep their key players.
CallRevu Announces New VP of Client Services
Menard brings proven experiences that result in better organizational effectiveness, employee retention and satisfaction along with higher sales, greater market penetration and enhanced customer experience.
If It Ain’t Broke – Break It!
Something exciting is about to happen to your employee retention, which will result in ongoing owner retention.
Addressing the Technician Shortage with Innovative Training Solutions
Drawing on extensive industry experience, the team at DealerPRO Training has developed a program that exposes technicians to future career opportunities in fixed operations as well as executive positions.
Reynolds Retail Summit: Amplify 2023 Gives Attendees Early Access to Cutting-Edge Dealership Technology
The company plans to debut new sales tools and bring in respected industry experts for the September summit at the Indianapolis Motor Speedway.