CallRevu, an industry leader in automotive Conversation Intelligence featuring call data, tracking and advanced machine monitoring powered by artificial intelligence (AI) to help dealers connect, communicate and close deals, has announced that Jim Menard has joined as the new vice president of client services. Menard will be focus on strengthening CallRevu’s relationships with dealers, supporting customer growth and elevating CallRevu’s brand across the automotive ecosystem.
“I am excited to join CallRevu, where I can apply my passion for helping dealers achieve greater success — helping them simplify the customer experience while strengthening their conversations with customers — CallRevu is a cornerstone in helping dealers achieve their goals,” Menard said.
Menard has been working in the automotive industry for 23 years, having served as senior vice president of sales, service and support for TrueCar and in other senior leadership roles at AutoTrader, vAuto and Search Optics. He brings proven experiences that result in better organizational effectiveness, employee retention and satisfaction along with higher sales, greater market penetration and enhanced customer experience.
Menard comes to CallRevu from Dominion Dealer Solutions where he was the vice president of client success, operations and OEM relationships, where he focused on dealer and OEM relationships across the company’s software and digital marketing platforms. He is also a frequent keynote speaker for influential automotive groups, such as the National Automobile Dealers Association (NADA), National Independent Automobile Dealers Association (NIADA) and National Alliance of Buy Here, Pay Here Dealers (NABD).
“We are excited to have Jim on-board, and help us take our customer engagement to the next level,” said Anthony Giagnacovo, CEO of CallRevu. “Jim knows the industry and has proven experience leading a customer services team to deliver unparalleled value and service. Jim is bold, innovative and champions partnership — all are core values to CallRevu and made Jim an obvious choice.”