How to Boost Appointment Conversions with Positive First Impressions
It’s crucial to equip your staff with effective phone handling strategies that can make a lasting impression and persuade callers to choose your dealership.
Call Coaching 101: Making a Positive First Impression
If your sales team hasn’t had any call coaching sessions lately, it’s time to dust off the old playbook — or perhaps create a new one.
CarNow, VINCUE Announce Strategic Partnership To Revolutionize Vehicle Buying Experience
CarNow and VINCUE announced a new, long-term partnership that will significantly impact the automotive industry.
Are You a Life Learner?
Everyone has a lesson to teach us, whether they intend to or not. It’s up to us to pull out the best lessons from these interactions.
To Improve Customer Experience, Improve the Employee Experience
If you want to improve your customer experience, start by improving your employee experience. It takes a thoughtful, intentional strategy as well as a commitment. But the payoff is worth it.
Can You Answer These Core Questions?
If you can reframe the experience of buying a vehicle at your dealership using this mindset, you change the fundamental relationship you will have with all your customers.
Inside the Unique ASE Test Development Process
The path to ASE certification begins with one or more of 57 different tests.
WarrantyMind Speeds Warranty Claims into Cash Flow
The WarrantyMind platform integrates with the DMS, enabling warranty experts to file claims more accurately and much faster than the existing dealership process.
For Internal Service Advisors, SCRAMBLE Defines the Day
See how this dealership uses software to identify workflow bottlenecks and remove points of delay.
Colors on Parade Enters North Louisiana Market
A Louisiana power couple purchased the Shreveport-Bossier City Metro Area of Colors on Parade to develop the designated marketing area (DMA).