Poor Service is Not a Symptom of COVID!
Clients want important information and clear directions, and it starts with their first point of contact.
Sell More Cars With One-Click Live-Streaming Video Calls
Video chatting isn’t just for social use anymore, and if you can’t sit in front of someone face-to-face, there’s just no better way to communicate than via a live video call.
2020 Vision: A Clear Path to Increased Profits
Don’t worry too much on volume and gross with your goals, concentrate on how well your sales team follows the processes. If everyone is following the processes correctly, the closing ratio will take care of itself.
What Is a Service Advisor Really Worth?
As a dealer or general manager you should visit with your advisors daily, let them know you care, acknowledge a good job, correct substandard performance immediately and edify these advisors to their customers, their managers and their fellow employees.
How One Service Advisor Can Cost You $144,000
The bottom line is this: Everyone needs to be properly trained how to always put your customers first.
How To Grow a Fixed Ops Sales Team
Establish your sales goals for all departments and outline your plan for implementation. Think big and be bold! Measure everyone’s performance daily.
If It Ain’t Broke – Break It!
Something exciting is about to happen to your employee retention, which will result in ongoing owner retention.
Guiding Your Clients to an Exceptional Experience
Have you ever gone into a place of business and immediately felt uncomfortable because you weren’t sure where to go or what to do? Many of your clients may be experiencing this same uncomfortable feeling.
If It Ain’t Broke, Break It
Don’t let the good news happening in your sales department become bad news for your fixed operations by neglecting the back half of your store.
Sales Management Leads to Higher Service Absorption
It should be every dealer’s and fixed ops manager’s mission to put forward a plan to move aggressively toward achieving 100% service absorption.
