Apprenticeship Program Expands to Address Shortage of Technicians
AAG apprentices develop skills through on-the-job training at dealerships, discovery-based e-learning and hands-on training.
The Auto Industry in the Trust Economy
There’s an alternative to institutional trust: crowdsourced customer feedback. The unbiased, aggregate opinion of thousands helps make an informed buying decision.
InteractiveTel Launches TotalCX Customer Experience Platform
The TotalCX end-to-end sales and service intelligence engine works with any on-premises or cloud-based phone system.
The 6 Essential Philosophies of Leadership
Provide your employees with a clear vision and they will support and follow your vision for the long haul.
4 Strategies to Overcome Today’s Big Hurdles
You’re missing 20-30% of your calls. If we just answer the phone, we can drive ROIs through the roof.
The New and Improved Cars.com Is Here
An online car-shopping marketplace launched a fresh, new look and features to 26 million monthly visitors and nearly 20,000 local dealers
Autotrader’s My Wallet Unveils Car Shoppers’ Total Purchasing Power with Personalized Monthly Payment Details
Amid Challenging Marketplace for Car Buyers, My Wallet Makes Shopping from Home Easier, More Convenient
An Outline for Success
Clear expectations, ambitious goal setting and having the support, tools and authority to achieve what is expected are crucial.
Making the Most Out of Every Opportunity for Engagement Through Automation
Maximizing every work order is a necessity to keep customers’ vehicles running well, techs busy, paychecks flush and the bottom line in the black.
Safety Recalls: Think You’re Covered?
A safety recall point person’s main role is to ensure that processes and procedures are developed to implement the safety recall policy and that anyone who is involved with delivering vehicles to customers follows it.
