NA Williams’ Roger McCollum on Commitment to Industry [Podcast]
Roger McCollum, chairman and CEO of NA Williams, began his long career in the automotive aftermarket at Ken Tool Co., in Akron, Ohio, where he served in a variety of sales and management positions, eventually advancing to national sales manager. He joined N.A. Williams Co. in 1984 and currently serves as chairman and CEO of the
Mind the Gaps: Embracing the Auto Purchase Path Online, In-Store or In-Between
It’s important to remember that digital retailing isn’t one size fits all, nor are all consumers looking to complete 100% of their auto purchase online.
Overcoming the Challenges of Auto Dealership Renovations
A dealership that is in sync with the branding identity of the car manufacturer is an excellent platform for retaining current customers and continuously bringing in new customers, plus creates the “trust factor” that can inspire customers to buy.
ACERTUS Hires Dr. Eric Hanson as Lead Data Analyst
ACERTUS is actively adapting its technology and building an omnichannel marketplace to further leverage its vertically integrated strategy.
Experian Releases Market Trends Review: Q3 2021
Q3 2021 report finds delinquencies remain lower than pre-pandemic levels.
Quantum5 Ushers in Next Evolution of Training with Sarah Vantine’s People-First BDC Program
“This is essentially a best practices course built through Sarah’s own experience as a highly-successful BDC Manager during her time with Scott Clark Auto Group,”
Bill McCarty (Navy)
How has your military experience influenced your career in the automotive industry? The military provides experience and training that you cannot get anywhere else. Through hard work and high expectations, it builds confidence and structure in young individuals. In the military you need to be prepared, motivated and committed to what you are doing. That
James Heyer (Marines)
How has your military experience influenced your career in the automotive industry? My military experience taught me discipline, respect and the ability to problem solve on the fly to ensure mission accomplishment. With the discipline aspect, I ensure that I complete the automotive repair process the same way with every customer. This gives your clients
Cox Automotive Study: Shortages Hold Back Service Departments
The study reveals dealership market is share up to 34% with another 66% of the service department market still up for grabs.
Taking a Multi-Tiered Fraud Approach
Dealers have the ability to fight the many ways fraudsters operate.
