Why You Need a Service BDC
Your dealership has spent a lot of money to get the phones to ring. Every poorly handled call is a lost opportunity that you can’t afford. When service advisors — who are already working at a frenetic pace — answer the phone, they often sound abrupt and rushed.
Service Departments Lagging in Communication with Vehicle Owners, J.D. Power Finds
Porsche is highest-ranked luxury brand for first time; Buick ranks highest among mass market brands.
Business Development Centers Can Maximize Service Appointments
Properly trained BDC personnel can provide a multitude of services that will increase owner retention and CSI while enabling your advisors to become more productive thereby increasing sales and shop productivity.
Keys to Service Loaner Fleet Profitability
Do you which principles to follow and metrics to track to ensure you maximize the value of your dealership’s fleet?
6 Triggers That Signal It’s Time for Employee Training
It’s true that training takes time, effort and money. But when you consider the fact that it affects your employees’ performance — which directly impacts their job satisfaction and in turn your customers’ experience — the results of quality training are priceless.
It’s Time to Get Serious About Service
In comparing the salesperson to the service advisor, who has the most sales opportunities per day? Who gets the most phone calls per day? Who gets the most sales training? Who gets the most marketing support? Don’t you think it is time to get serious about service? It will do your dealership good.
How to Avoid Survey Backfire
Customer satisfaction surveys have trained us as consumers to scrutinize every aspect of our customer service experience. Ppositive and productive word tracks can make a great impact on survey scores.
Change or Die — Is It For Real?
The auto industry is riddled with people talking about change and how if you don’t change, you will die. That may be a little dramatic, but there are some really good reasons to try new ideas and techniques if you want different results in your dealerships.
Digital Retailing Now an End-to-End Buying Experience
Intuitive, consumer-friendly technology facilitates the entire sale, from identifying the vehicle, setting a price, locking in a firm trade-in value, digitally auto-decisioning loan approvals, facilitating an “Amazon-like” checkout and taking possession of the new car.
Profit Centers: 3 Reasons to Open a Carwash
Do you need three great reasons to open a for-profit carwash at your dealership? Be sure to watch this video on the benefits a carwash can bring to your business. This video is presented by National Carwash Solutions.
