BMW of North America Introduces Smart Glasses and New Technician Communication Systems at U.S. Dealerships to Reduce Repair Times and Improve Customer Satisfaction.
The introduction of these new innovations at BMW centers, coupled with the company’s ongoing investment in its training facilities and technician training programs not only reinforces BMW’s reputation as a technology leader, but is another example of the company’s customer-first approach.
How Better Controlling Your Keys Helps You Manage Your Reputation
By creating a positive customer experience that starts with proper key control, you can help influence how people perceive your dealership online and prevent unflattering reviews from driving away future customers.
Walking the Tightrope: Conquering Daily Business Challenges
Sometimes we lose sight of the basics that are necessary to implement the finer points of leadership.
Is Your Technology Costing You Opportunity?
You now have more tools to provide every single customer with a higher level of service — whether it be in sales, F&I, service, parts or your collision center. This, in return, will produce more sales, increased profits and a customer who will want to come back for all of their automotive needs.
No Reason for Sales Team Anxiety When Implementing a Digital Solution
The digital revolution is a paradigm shift that cannot be ignored. Here are six tips to help steer your sales team into a digital retailing comfort zone.
How to Become Differently Better
All you need to get started is your commitment to turn around your attitude toward servicing your customers…and holding your employees accountable to higher performance.
Electric Power Steering: More Than Just an Assist
Electric power steering is quickly becoming a standard feature on new vehicles, but it’s not an emerging technology. It’s been in the field for the better part of two decades. Now, electric power steering has continued to advance by making autonomous safety features possible.
Putting Your Customer FIRST Builds Lasting Relationships
If your dealership is experiencing a decline in customer pay traffic and/or scoring at average or below in your CSI rankings, then chances are you are not putting your customer first.
Bringing Video to the Service Department
Dealers who are looking for ways to build their service department’s revenue, increase their number of return customers and grow profits have a valuable tool available to them that is literally in the palm of their hands.
It’s Time to Get Serious About Service
How does your net profit look so far this year? Are you making all of the money you deserve? If you answered “yes” then I congratulate you for a job well done. However, if you answered “no” then I must ask you: What are you going to do about it?
