Alternator Testing: Diagnostics are Getting More Complicated
One test is not enough if you are diagnosing a charging system problem. All too often, the alternator is condemned as the source of the problem if only battery voltage is present with the engine running. If this is the case, it means that the alternator is not charging, but does not reveal why.
Mobile Einstein Launches Mobile Customer VIP, GEO-Fencing & GEO-Mobile Sales App with Over 30 OEMs
The mobile solution, that is renowned for helping auto groups to sell and service more cars, has been launched by numerous dealerships across the following OEMs.
Best Practices — Accessory Sales
Could creating a highly profitable accessory program in your store be as simple as following best practice tips?
Utilizing Customer Service to Enhance Customer Satisfaction
Customer satisfaction starts the moment the customer enters your service department but it doesn’t have to end when they leave.
Marchex Automotive Study Reveals the Cost of Saying ‘No’ to Customers Over the Phone
If a store representative said a part was “out of stock” or that a store location had “no appointments,” customers typically reacted negatively.
TagRail Launches Digital Retail Platform That Pulls Shoppers From Their Livingrooms to Dealers’ Showrooms
This digital shopping solution captures user activity to point the dealership to opportunities for continuous improvement and analysis while it pushes hot leads and order-pending opportunities to the dealership’s CRM and finance platforms.
Detail Plus Car Appearance Systems Changes Ownership
Detail Plus has relocated to Dallas, Texas from its original Portland, Oregon home, in a strategic move to provide a more centralized location that also allows future growth.
The No. 1 Reason Why Dealerships Fail to Maximize F&I Profits
Customers already spend hours researching vehicles online. Online checkout allows buyers to walk through the buying process online, including choosing accessories, estimating their trade-in value and reviewing F&I upgrades. All this is done in the comfort of their own home, at their own pace.
The No. 1 Reason Why Dealerships Fail to Maximize F&I Profits
After spending an hour negotiating with your sales staff and 45 minutes getting their trade-in valued, it’s no wonder buyers are tired and defensive. But, what’s next?
Podcast: Provide Your Service Customers with More
Patrick Fletch of AlloyGator Wheel Protection speaks with us about ways to offer more to your dealership’s service customers.
