Mopar Celebrates Top Tech and Top Advisor Award Winners - AutoSuccessOnline

Mopar Celebrates Top Tech and Top Advisor Award Winners

The 100 top performing dealership technicians were evaluated using metrics including Fixed First Visit data — a key metric used in customer satisfaction survey feedback — survey volume, dealership tenure and training achievements.

Mopar recently announced its lineup of Mopar Top Tech and Top Advisor award recipients, recognizing 100 technicians and 30 service advisors out of a pool of 35,000-plus candidates across the nation. Award winners hail from 40 states across the country.

“When it comes to customer retention, no one is more important than our dealership technicians and service advisors,” said Steve Beahm, head of Parts and Service (Mopar) and Passenger Car Brands, FCA – North America. “As new automotive technology continues to develop at a fast pace, it’s critical to recruit new talent and retain top performers. The Mopar Top Tech and Top Advisor programs help us identify and recognize key talent, so we can take care of today’s customers while getting ready to meet the technological challenges of tomorrow.”

A group of the award winners were treated to a trip to the Metro Detroit area, with stops including a tour of FCA US LLC headquarters in Auburn Hills, a visit to the North American International Auto Show in Detroit and an awards ceremony.

The 100 top performing dealership technicians were evaluated using metrics including Fixed First Visit data — a key metric used in customer satisfaction survey feedback — survey volume, dealership tenure and training achievements.

For the first time, service advisors were also included in the Metro Detroit visit. Criteria including service advocacy survey scores and survey volume returned in relation to peers were used to determine the 30 elite service advisors.

Award-winning technicians received a Snap-on tool cart, a Snap-on cordless reciprocating saw and a set of wrenches engraved with the winner’s name and Mopar Top Tech logo. Service advisors took home a Mopar Shinola watch.

 

FCA US Dealership Technician Network: Recruitment and Retention

Mopar has expanded its network of FCA US dealership technicians by more than 4,000 over the last four years with key recruitment tools such as the Mopar Career Automotive Program (Mopar CAP). Mopar CAP prepares students to begin their automotive technician careers upon graduation from a certified, two-year training institution, such as a university, college, community college or technical center. Currently, half of all FCA US dealership technicians are under the age of 30.

Programs such as Mopar Top Tech help aid in the retention of those new technicians. There are an estimated 750,000 auto technicians working nationally, according to the U.S. Bureau of Labor Statistics. Another 46,000 will need to be hired between 2019 and 2026 to meet increased demand.

 

Links:

Mopar

FCA US LLC

 

 

You May Also Like

Top 3 Ways to Attract Skilled Workers During a Talent Shortage

Today’s companies need a game-changing way to recruit and deliver value to their great asset — skilled workers.

By Jay Goninen, co-founder and president of WrenchWay      Rob Frohwein, co-founder and CEO of Keep Financial

Businesses everywhere are experiencing a universal shortage of talent. A recent study by NFIB showed that 46% of all small business owners reported job openings they could not fill in the current period, down three points from August, while the number of unfilled job openings far exceeds the 48-year historical average of 23%. Furthermore, 89% of those owners hiring or trying to hire reported few or no qualified applicants for their open positions. 

BendPak Launches Mobi-EVS EV & Powertrain Lifting Systems

Mobi-EVS full-rise, battery-powered, mobile scissor lift tables have a patent-pending design that makes them suited for removing and installing high-voltage battery packs.

A More Profitable View of Recon in ’23

Commit to better processes that help you identify and eliminate bottlenecks and work duplication that put sales at risk.

Volkswagen TSI Intake Manifold Failures

Many owners of TSI-equipped VWs and Audis have experienced drivability concerns and a P2015 code.

Hunter’s Maverick Tire Changer Offers Best of Both Worlds

The Maverick tire changer keeps the technician completely in charge with smooth and fully variable operation.

Other Posts

DAS Technology Unveils New CDXP Features at NADA 2023

The platform offers new Google communication integration capabilities and expanded inventory merchandising capabilities.

Cox Automotive Teams with Roku to Measure how TV Streaming Impacts the Consumer Automotive Journey 

New partnership seeks to make leading automotive dataset available for marketers to connect ad exposure to every stage of the shopping journey for the first time

automotiveMastermind Joins the Reynolds Certified Interface Program

automotiveMastermind (aM) has signed a contract to join the Reynolds Certified Interface Program.

Cox Automotive’s Upside Expands, Delivers Over Four Million Dollars in Profit Share Back to Clients

Cox Automotive remains confident in how this new way to wholesale can deliver profitability to sellers in any market—and the data has proven that.