Are You Listening to Me?
One thing salespeople are always taught is “know your customers,” but what does that really mean? One of the most important services we can provide our customers is to listen to them. So why is it so hard?
The Theory of 5: Finding Guidance to Bring Out Your Best
Chris Saraceno has spoken to many groups about his theory and recently wrote a book on the topic (titled, of course, The Theory of 5). He’s witnessed the transformation both in his own life and in the lives of those around him who have taken this idea to heart.
Happy With Your Time to Line?
Time to line (T2L) is a must-have metric for every dealership, one a best-practices store cannot afford to do without or work from a guesstimate.
The True Cost of Turnover and How Dealerships Can Fuel Retention
With the plateau of car sales in 2017 and margin compression in full swing, dealerships need to look internally to identify new ways to save costs and protect their bottom line.
What Does Leadership Really Mean to a Dealership?
Many people often think of leaders as the captain of a boat steering the ship in a particular direction or a general on a battlefield.
5 Benefits of True Cloud DMS Software
Cloud computing is changing the technology landscape at a rapid pace, including dealer management systems and associated third-party providers.
How to be An Authentic Leader
Many leaders feel that being professional in their position means being organized, focused and strong. They never let their personal life or emotions enter into relationships with their employees.
It’s a Jungle Out There, So a Little Obsessiveness Doesn’t Hurt
Ever watch the offbeat TV police procedural “Monk,” about obsessive-compulsive private eye Adrian Monk? His twitchy investigative style helps him “see” patterns and connect dots that escape others, and he always solves the case.
It’s All About the Customer
I’m reading a book called The Everything Store by Brad Stone — and I highly recommend it. It’s about how Amazon started. The idea behind “the everything store” was to develop an e-commerce business that would sell everything, and they did.
Great Customer Experience Is More Than a Free Bottle of Water
You might be one of those dealerships with a fridge full of water bottles, but providing a great customer experience to your customers shouldn’t end there. Here are some simple ways you can provide your customers with an experience that makes the perceived hassle of buying or servicing a car at your dealership less of a headache.
Focusing on Talents
Our employees have talents that are unique to them — many that we don’t even know about. Some are creative like a gift for graphic design while others focus on work abilities such as superior selling skills.
Want to Stay Profitable in Today’s Competitive Market? Look at How You Hire
Dealerships today face many challenges when it comes to maintaining profitability. Profit margins for both new and used vehicles are eroding and, at the same time, personnel-related costs are on the rise.
