Benchmarks: Do You Know the Score?
Studies show the more the employee is engaged in her/his performance efforts, the more active they are in building skills to support organizational success.
Define Your Legacy
From the get-go, my mission was always to help dealers. And the best way I knew how was to create competition. Competition breeds innovation. It also raises the bar in terms of customer and technical support. And I believe that’s the legacy I leave behind.
Trust, in a Doublespeak World
As we move into a new era of efficiency in systems, processes and people, the merits of truth and trust in relationships is an increasingly valuable exchange among business partners that endures.
The Wild, Wild West of the Pre-Owned Industry
The problem of inventory remains the same as does the solution: if dealers don’t have inventory, they can’t retail cars. What isn’t the same though is how dealers manage inventory.
Hard Times Bring Out the Best in Dealers
The dealer community is full of great people who do good work. Here’s a spotlight on a few recent good deeds.
Being Replaceable Is Best for Business Continuity
In an industry environment where improving efficiency has become critical to ongoing operations, focus on business continuity needs to be front and center.
Safety Recalls: Think You’re Covered?
A safety recall point person’s main role is to ensure that processes and procedures are developed to implement the safety recall policy and that anyone who is involved with delivering vehicles to customers follows it.
For the Greater Good
While auto sales can be a cutthroat business, think about how you can reach out and help other dealers for the greater good of the industry.
In Our Control vs Beyond Our Control
While we can’t plan precisely how the day is going to go, especially in a retail setting, we can start our day by preparing the best we can for whatever is coming our way.
6 Strategies to Increase Employee Engagement
Measuring employment engagement in real-time helps companies achieve real results and should be viewed with the same priority as measuring financial results.
The New Normal
Now, more than ever, your customers need to have trust in your business. Work together as a team to ensure customers return to your dealership with confidence and commitment.
Growing the Future During COVID-19
Put your sales force to work contacting customers regarding finance offers on all service work.
