Podcast: Making Shop Doors a Design Priority
Joe Jones of Hormann High Performance Doors on why you should make your service and shop doors a design priority at your dealership.
Defining a Clear Service BDC Strategy – Three Keys to Increasing Profits and Retention
The pipeline is full. When a seven-year sales streak ends, it will usually imply bad news. Perhaps it would be bad news in an industry such as big box retailing or with real estate’s housing supply, but it has the potential to be good news if you’re a retailer in the U.S. automobile industry.
AutoLoop Identifies Three Pitfalls in the Auto Retail Service Experience That Drive Customers Away
Dealerships lose more than $40 billion every year to customer defection. To find out why, AutoLoop surveyed more than 1,000 auto consumers and 100 auto dealers and discovered dealer shortcomings in three key areas: meeting consumer expectations, providing key services that keep customers engaged and focusing on the overall customer experience.
Through the Looking Glass: Are There Missing Profits Sitting in Your Service Department?
Every profit stream is important in your dealership today and should never be overlooked — especially when it is sitting in your service department. Many times, a perceived smaller profit center may not get the attention it deserves.
Podcast: Moving Inventory with a Photos-First Workflow
Rapid Recon’s Dennis McGinn speaks with us about using a photos-first workflow to sell inventory more quickly.
Podcast: Improving the Customer’s Call Experience
Michael Markette, partner of Market Tech Consulting, joins us to discuss how to improve the customer experience at your dealership with call connectivity.
Podcast: Fixed Ops and the Consumer
Don Shaffer of Motorcars Toyota speaks with us about fixed operations, its role in the overall dealership operation and ways to better serve customers.
The No. 1 Reason Why Dealerships Fail to Maximize F&I Profits
Customers already spend hours researching vehicles online. Online checkout allows buyers to walk through the buying process online, including choosing accessories, estimating their trade-in value and reviewing F&I upgrades. All this is done in the comfort of their own home, at their own pace.
Podcast: Training Techs to Reduce Turnover
Tom Palermo, vice president and general manager for Preferred Automotive Specialists, discusses training your techs to reduce turnover.
Cementing the Service Relationship
Most dealers aren’t taking the simple extra steps needed to cement the service relationship with customers. They’re failing to realize the impact that proactively building the bridge between service and sales in your dealership can have on a dealership’s bottom line.
Podcast: Increasing the Visibility and Status of F&I
Darwin Automotive’s Phil Battista talks about increasing the visibility and status of your F&I Department.
Podcast: Expanding the Role of Women in Automotive and Technology
Trista Eckman, dealer support manager for Promax Unlimited, discusses the role of women in the automotive and technology industries.
