Service Writer vs. Professional Service Advisor: Which Do You Have on Your Staff?
We might assume our top performers simply have sparkling personalities, but many shy, quiet advisors work very successfully in this field. So, what’s the difference between the standouts and the underachievers?
The Three C’s for Increased Shop Productivity
You can’t rely on the numbers to tell you everything you need to know to be an effective manager. You must determine what is causing the low productivity.
Podcast: Putting Your Service Department Ahead of the Competition
Sally Whitesell of sw Service Solutions speaks with us about steps to take that allow your service department to stand out from the crowd
Podcast: Provide Your Service Customers with More
Patrick Fletch of AlloyGator Wheel Protection speaks with us about ways to offer more to your dealership’s service customers.
New Technology Now Exists to Solve an Old Problem: Service Retention
“The ideal kiosk does everything, including sales tax and all transaction requirements. The transaction should not be on your books; you should only handle your profit check.”
Podcast: Inventory Tracking at Your Dealership
Mark Sargeant, sales and marketing manager for AutoMap, speaks with us about finding the right inventory tracking solution for your dealership.
Podcast: Getting the Best Out of Your Team
Shane Born, COO for ProMax, speaks with us about bringing the best out of the Millennials and other generations that make up your staff.
DEALER SERVICE: Parts, Tools Equipment and Tires
We are so excited to announce with the August issue of AutoSuccess our new Dealer Service supplement. The first of a quarterly series, Dealer Service is the perfect publication for you, the automotive dealer or manager, to read and then pass along to your dealership’s service director/fixed operations manager.
Podcast: Time and Project Management
Bill Wittenmyer of ELEAD1ONE talks with us about project management, time management and finding solutions that work for you.
Podcast: Staffing Your Dealership’s Bodyshop
Rob Dunn of the Masters School of Autobody Repair joins us to discuss the staffing of your dealership’s bodyshop — how to find the right level of employment, and how to make the most of their productivity.
Accountability is Personal When Days in Recon is the Subject
Accountability in recon is personal. It is personal to everyone who touches vehicles through the process, from staff onboarding vehicles into recon to the person who moves cars from the photo booth to the sales line.
Podcast: Keeping in Touch with Your Team
Bill Wittenmyer, partner of ELEAD1ONE, joins us to discuss keeping in touch with your team members.
