Wheel Alignment: Teaching Customers the Basics
When you’re not mindful of your posture during the day, it affects the rest of your body. In the same way, if a vehicle’s wheels are out of alignment, it will affect other parts of the car — including the tires.
Making Fixed Ops a Partner in Dealership Profitability
When a team understands the greater goal is to sell and service more cars, it helps to create a culture of working together for the good of the dealership.
Fuel Pump Diagnostics: Using Scan Tools
So much of the diagnostic process for fuel pumps can be performed from the driver’s seat of the vehicle with a scan tool. This makes you a more productive technician and the diagnosis more accurate.
A New Service CRM: Mobile Lane and Shop Platform Streamlines Customer Experience
Implementing new technology and changing processes are massive undertakings. See how one dealership ensured the correct decision was made the first time.
Do You Know What’s Going on in Your Service Department?
In the processes of operating a busy service department, even the best leaders and managers can lose track of big-picture concepts, such as your team’s performance, attitude and morale.
How to Determine Your Service Marketing Budget
As new and used vehicle margins decline and you rely on your service department to contribute a greater percentage to your store’s gross profit, why wouldn’t you spend more on service marketing?
Is Your Dealership Facing a Shortage of Service Technicians? Time to Rethink Your People Strategy
The shortage of dealership service technicians is likely to continue throughout the coming years and, without quality technicians in place, your dealership risks losing business to the competition.
Podcast: Risk Factors for Workplace Harassment, Part 2
Compli’s Kynzie Sims returns to finish our discussion about risk factors for workplace harassment at dealerships and how to avoid them. (Part 2 of 2)
Podcast: Risk Factors for Workplace Harassment, Part 1
Compli’s Kynzie Sims speaks with us about risk factors for workplace harassment at dealerships and how to avoid them (Part 1 of 2).
Podcast: Making Shop Doors a Design Priority
Joe Jones of Hormann High Performance Doors on why you should make your service and shop doors a design priority at your dealership.
Defining a Clear Service BDC Strategy – Three Keys to Increasing Profits and Retention
The pipeline is full. When a seven-year sales streak ends, it will usually imply bad news. Perhaps it would be bad news in an industry such as big box retailing or with real estate’s housing supply, but it has the potential to be good news if you’re a retailer in the U.S. automobile industry.
AutoLoop Identifies Three Pitfalls in the Auto Retail Service Experience That Drive Customers Away
Dealerships lose more than $40 billion every year to customer defection. To find out why, AutoLoop surveyed more than 1,000 auto consumers and 100 auto dealers and discovered dealer shortcomings in three key areas: meeting consumer expectations, providing key services that keep customers engaged and focusing on the overall customer experience.
