Deal Expands Reach of Automotive Industry Customer Interaction and Communications Powerhouse
InteractiveTel, a leading provider of AI-driven communications services and customer interaction analytics, announced the acquisition of the assets of TruMobility, a business VoIP service provider offering bundled and integrated Hosted VoIP to small business customers. The terms of the transaction were not disclosed.
As part of the asset acquisition, which closed on August 26, InteractiveTel acquired TruMobility’s business customer base, giving them access to InteractiveTel’s industry-leading TotalCX customer experience intelligence platform and SenseiCX call performance training solution.
“Customers will have an elevated experience and access to products and services that are exclusive to InteractiveTel,” said InteractiveTel CEO Gary Graves. “Growing our customer base is part of our accelerated growth plan to fulfill our goal of improving customer experience and changing consumer perception in the automotive industry.”
InteractivelTel also acquired TruMobility’s contract with a world-class data center in Seattle which was established to service TruMobility customers and is another point of expansion for West coast coverage. In addition, TruMobility team members joined InteractiveTel, bringing invaluable expertise and experience in telecommunications.
TruMoblity was formed in 2009 as a business VoIP service provider. Uniquely, the company was the only business-to-business provider in the U.S. to combine Hosted VoIP with Nationwide Mobile service and an industry-first small cell-based Private Cellular Network. InteractiveTel’s award-winning TotalCX Customer Experience solutions suite combines AI and automation with people power to help automotive dealers accelerate decision-making, resulting in better service, faster sales, and more satisfied customers. The TotalCX end-to-end sales and service intelligence engine works with any on-premises or cloud-based phone system, including InteractiveTel’s Hosted PBX.
