Video Economy is Shaping Future of Car Shopping

If you have been in the automotive marketing business for some time, you have undoubtedly heard the phrases, “video is up and coming” or “video is on the rise.”

But here is a new reality — these phrases are no longer true.

Today video plays a dominant role in how people discover, research and make a purchase decision. We now live in a video marketplace where these outdated cliches are no longer relevant. We are calling it the “Video Economy.”

What does this shift to video dominance mean for you as an automotive marketer? It means if you are not using video in your merchandising and communication channels, you’re already behind.

And even if you feel like you are covered with traditional standbys like VIN-specific photos, 360 spins, live walk-around videos (each of which play a key role in the decision-making process), your shoppers will not be satisfied with that anymore. It’s time to go further.

But first, it’s worth looking back at how we got to this Video Economy and how expectations for video are not currently being met in today’s car shopping experience.

Think about how shoppers interact with social media and shopping sites today. Take, for example, Facebook and Twitter, two early platforms that did not originate as mainly visual. They transitioned their focus to emphasize the prominence and importance of video, to where today, video dominates these platforms.

And consider what happens when consumers transition away from social platforms to shopping sites. Their expectations for video are being set by the likes of Amazon, Wayfair, Zappos, Walmart and even Home Depot. They all emphasize the prominence and the importance of full-motion video product overviews and photos.

To support this point, let’s not forget that we, too, are shoppers. Like many, I grew a beard during the pandemic and found myself in the market for an electric beard trimmer. On my journey to discover, research and make a purchase decision on this high utility but low emotional product, I spent 20 minutes watching different videos and ended up buying a $37 razor on Amazon. Somehow Amazon knew exactly what I needed to make that purchase.

But, last year, when I began my journey to discover, research and make a $37,000 new vehicle purchase (which is a highly emotional product), my local dealerships left me lacking, and I found myself having to take another step in my purchase journey by drifting away to automotive videos on YouTube.

So it’s an important question to ask yourself. Are you doing everything you can to help your shoppers discover, research and make a purchase decision on your dealership website?

Are your customers’ video expectations, which are being squarely set on social media platforms and shopping sites, being met on your website and through your communication channels? If not, you will need to adjust your merchandising strategies.

And of the hundreds of facts, figures and stats that we could share about why video matters in the car-shopping journey, here are two worth knowing:
• 70% of all car buyers watched a minimum of 30 minutes of on-the-road video before purchasing (Think with Google). And this is a pre-pandemic stat!
• Dealer Inspire notes that since the COVID pandemic, the average car buyer has watched 19 videos before making an automobile purchase.

The reality is that the customer is the customer, meaning no matter how much we want them to shop for a car in a certain way, we can’t control or influence them. We can only follow them and match their content needs to their journey.

So, how can you take part in and benefit from the new Video Economy? By giving your shopper access to video at all points of their journey: video ads, personalized videos from your sales associates and service team members, VIN-specific walk-around videos, 360 spins and on-the-road model videos.

Make an effort to weave video into every part of your marketing channels, email, text, chat and social platform campaigns — and on every vehicle listing on your SRPs, VDPs, landing and specials pages.

Don’t worry if this all sounds expensive — because it is not.

We’re in this Video Economy in no small part due to the significant lowering of costs due to technological innovations (your phones are great video recorders) and increased competition from automotive video vendors who are hungry for your business.

Dollar for dollar, there is no form of marketing more effective than video to help you compete in today’s Video Economy.

Staying ahead of the curve means embracing the latest in technology and communication strategies. As consumer preferences shift toward more immediate and convenient interaction methods, the automotive industry is witnessing a significant transformation in how dealerships connect with potential buyers.

Most automotive CRMs have text message capabilities but lack the scalability to meet the challenges you will face when scaling your text message communication. Enter dealership texting software, a revolutionary tool designed to bridge the gap between traditional sales approaches and the digital expectations of today’s consumers. This innovative software is not just changing the game; it’s redefining the rules of engagement, making every interaction more personalized, efficient and responsive.